CAPM Business Analysis Frameworks Practice Question
A business analyst is eliciting requirements for a new online banking feature. The project sponsor wants to ensure that the requirements are aligned with the organization's strategic goals, such as increasing customer retention and reducing call center volume. Which technique should the BA use to trace requirements back to business goals?
⚠ Common exam trap
The trap here is selecting a prioritization technique like MoSCoW, which helps decide what to build first but does not demonstrate how requirements align with strategic business goals.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Requirements traceability matrix
A requirements traceability matrix is the appropriate technique because it creates a link between each requirement and its source, including business goals. By using an RTM, the BA can show that the online banking feature's requirements are directly tied to customer retention and call center reduction, ensuring that the project delivers business value. Other techniques like prioritization, business rules analysis, and risk analysis do not provide this explicit traceability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Risk analysis
Why it's wrong here
Risk analysis identifies and assesses potential risks that could affect the project or the solution. It helps the BA understand uncertainties and plan mitigation, but it does not link requirements to business goals. While risk analysis is important for project success, it does not provide the traceability needed to show how requirements support strategic objectives. The BA requires a technique that explicitly maps requirements to goals.
- ✓
Requirements traceability matrix
Why this is correct
A requirements traceability matrix (RTM) is a grid that links requirements to their sources, such as business goals, stakeholder needs, and other requirements. It helps ensure that each requirement adds value and aligns with strategic objectives. In this scenario, the BA can use an RTM to demonstrate how the online banking feature's requirements support customer retention and call center reduction. This provides clear traceability from requirements to business goals.
- ✗
MoSCoW prioritization
Why it's wrong here
MoSCoW prioritization is a technique for categorizing requirements as Must have, Should have, Could have, or Won't have. It helps stakeholders agree on the relative importance of requirements, but it does not establish traceability to business goals. While prioritization is valuable, it does not show how requirements align with strategic objectives like increasing customer retention. The BA needs a method that explicitly links requirements to goals, which MoSCoW does not provide.
- ✗
Business rules analysis
Why it's wrong here
Business rules analysis identifies and documents the rules that govern business operations, such as policies, regulations, and constraints. It ensures that requirements comply with these rules, but it does not trace requirements to strategic goals. In this scenario, the BA needs to demonstrate alignment with goals like customer retention, which is better achieved through a traceability mechanism. Business rules analysis focuses on constraints, not goal alignment.
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Last reviewed September 2026 · checked against the official PMI exam blueprint
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