PRINCE2F PRINCE2 Processes Practice Question
During the Managing Product Delivery process, a Team Manager discovers that a product cannot meet its quality criteria without significant extra work. What should the Team Manager do?
⚠ Common exam trap
A common mix-up: candidates think the Team Manager should directly inform the Project Board (Option D) because quality is a board-level concern, but PRINCE2 strictly requires escalation through the Project Manager first.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Raise an issue to the Project Manager for direction
In PRINCE2, the Team Manager works within the constraints set by the Project Manager. When a product cannot meet its quality criteria without significant extra work, the Team Manager must escalate this as an issue to the Project Manager, who has the authority to decide on changes to scope, quality, or budget. This aligns with the 'Manage by Exception' principle and the defined roles in the Managing Product Delivery process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the quality criteria to match what can be achieved
Why it's wrong here
Quality criteria are defined in the Product Description and cannot be changed unilaterally.
- ✓
Raise an issue to the Project Manager for direction
Why this is correct
The Team Manager should raise an issue to the PM, who will decide on corrective action or change.
- ✗
Proceed with the work and report the variance in the next Checkpoint Report
Why it's wrong here
Significant issues should be escalated immediately, not delayed.
- ✗
Inform the Project Board directly
Why it's wrong here
The Team Manager communicates via the PM, not directly to the Project Board.
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