PRINCE2F PRINCE2 Processes Practice Question
During the Managing Product Delivery process, a Team Manager identifies a quality issue that will delay the delivery of a Work Package. What should the Team Manager do?
⚠ Common exam trap
A common misconception in PRINCE2 is that the Team Manager can directly communicate with the Project Board or authorize corrective actions, but PRINCE2 strictly enforces the reporting line: Team Manager → Project Manager → Project Board.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Raise an issue to the Project Manager
In PRINCE2, the Team Manager reports to the Project Manager, not directly to the Project Board. When a quality issue threatens Work Package delivery, the Team Manager must escalate by raising an issue (via the Issue Report) to the Project Manager, who then decides on corrective action. This aligns with the Managing Product Delivery process, where the Team Manager's responsibility is to inform the Project Manager of any deviations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the project plan to reflect the delay
Why it's wrong here
The project plan is owned and maintained by the Project Manager, not the Team Manager, so the Team Manager cannot update it. It is tempting because the delay affects the schedule, but the Team Manager's route is to raise an Exception Report so the Project Manager can assess the impact and revise the plan.
- ✗
Issue a Checkpoint Report to the Project Board
Why it's wrong here
Checkpoint Reports go to the Project Manager, not the Project Board, and report routine progress rather than forecast tolerance breaches. It is tempting because the delay must be communicated, but a predicted breach of Work Package tolerances requires an Exception Report escalated through the Project Manager.
- ✓
Raise an issue to the Project Manager
Why this is correct
The Team Manager works within tolerances agreed in the Work Package. A quality issue threatening delivery time breaches those tolerances, so it must be escalated as an issue to the Project Manager, who owns the project-level response and any change to the plan.
- ✗
Authorize corrective action to resolve the quality issue
Why it's wrong here
Corrective action lies within the Project Manager's tolerances and the Controlling a Stage remit; a Team Manager cannot authorise it. It is tempting because the Team Manager owns delivery of the Work Package, but that authority covers only work inside agreed tolerances, so the issue must be escalated as an Exception Report.
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