PRINCE2F PRINCE2 Practices Practice Question
A Project Manager is executing the Controlling a Stage process. A team member reports that a product has failed a quality test and will require rework, which may delay a milestone. What should the Project Manager do FIRST according to PRINCE2?
⚠ Common exam trap
The trap here is assuming that any quality failure or milestone risk must be immediately escalated to the Project Board, rather than first assessing whether it can be managed within delegated tolerances.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assess the impact of the rework on the stage plan and take corrective action if within tolerances.
In Controlling a Stage, the Project Manager assesses issues and takes corrective action if they can be managed within stage tolerances. Only if tolerances are threatened should the Project Manager escalate via an Exception Report. Therefore, assessing the impact and acting within authority is the correct first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the Quality Register to record the failure and then inform the Project Board.
Why it's wrong here
Updating the Quality Register is necessary, but informing the Project Board immediately is not the first step unless the issue exceeds stage tolerances. The Project Manager should first assess the impact and take corrective action within delegated authority. Escalation to the Board occurs only if tolerances are threatened.
- ✗
Raise an Exception Report to the Project Board because the milestone is at risk.
Why it's wrong here
An Exception Report is only raised when stage tolerances are forecast to be exceeded. A risk to a milestone does not automatically require an Exception Report; the Project Manager must first assess whether the deviation exceeds tolerances. Raising an Exception Report prematurely would bypass the Project Manager's authority.
- ✓
Assess the impact of the rework on the stage plan and take corrective action if within tolerances.
Why this is correct
The Project Manager should first assess the impact on the stage plan and determine if the deviation can be managed within stage tolerances. If so, corrective action can be taken without escalation. This aligns with the Controlling a Stage process, where the Project Manager manages issues and changes within delegated authority.
- ✗
Instruct the team member to proceed with rework and update the Risk Register with the delay.
Why it's wrong here
Instructing rework without assessing the impact may lead to unmanaged deviations. The Risk Register is for risks, not for actual issues; this is a quality failure that should be recorded in the Quality Register. The Project Manager must first assess the impact on the stage plan and decide on corrective action.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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