PRINCE2F PRINCE2 Practices Practice Question
A project is in the middle of a stage when the Project Manager identifies that a product will not meet its quality criteria. The Project Manager needs to decide how to handle this. According to PRINCE2, which of the following is the correct action?
⚠ Common exam trap
The trap here is thinking that any quality failure must be escalated to the Project Board or that the Product Description can be changed without formal change control.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Record the quality failure in the Quality Register and take corrective action.
When a product fails to meet its quality criteria, the Project Manager should record the failure in the Quality Register and take appropriate corrective action. This might involve rework, a request for change, or an off-specification. Escalation to the Project Board is only required if the issue threatens stage or project tolerances. The Quality Register is the correct place to log quality activities and results.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the Product Description to reflect the new quality criteria.
Why it's wrong here
Changing the quality criteria in the Product Description would require a formal change, as it alters the agreed product specification. The Project Manager cannot unilaterally update the Product Description; this would need to go through change control. The immediate action is to record the failure and manage it, not to change the requirements.
- ✓
Record the quality failure in the Quality Register and take corrective action.
Why this is correct
The Quality Register is used to record quality activities and results, including failures. The Project Manager should record the failure, assess its impact, and take corrective action, such as rework or a change request, as appropriate. This is part of the quality control process within the stage, and escalation is only needed if tolerances are threatened.
- ✗
Ask the Project Board to approve a change to the product's quality criteria.
Why it's wrong here
While a change to quality criteria might eventually be necessary, the Project Manager should first record the failure and assess the situation. Requesting Project Board approval immediately is premature; the Project Manager should handle it within the stage if possible, and only escalate if tolerances are at risk. The Project Board is not involved in every quality issue.
- ✗
Raise an Exception Report to the Project Board immediately.
Why it's wrong here
An Exception Report is raised when a stage or project is forecast to exceed its tolerances. A quality failure may not necessarily exceed tolerances; it might be handled within the stage. The Project Manager should first assess the impact and potentially raise an Exception Report only if tolerances are threatened. Immediate escalation is not always required.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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