PRINCE2F PRINCE2 Processes Practice Question
A project is in the Controlling a Stage process. The Project Manager reviews the Work Package status and notices that a completed product has failed its quality inspection and requires rework. Which action should the Project Manager take FIRST?
⚠ Common exam trap
The trap here is assuming any quality failure automatically requires an Exception Report, when the Project Manager must first assess whether the issue can be resolved within stage tolerances.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Record the failure in the Quality Register and assess the impact on the stage plan and tolerances
Within Controlling a Stage, the Project Manager is responsible for monitoring work, reviewing quality results, and taking corrective action. A failed quality inspection must be recorded in the Quality Register, and the impact on the stage plan and tolerances assessed. Only if tolerances are threatened should escalation occur. This ensures the issue is managed at the appropriate level before involving the Project Board.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the Quality Register with the failure and raise a new Work Package to correct the product
Why it's wrong here
Updating the Quality Register is necessary, but raising a new Work Package immediately skips the required assessment of the issue. The Project Manager must first record the failure and evaluate its impact before deciding whether the work can be handled within stage tolerances or requires escalation.
- ✓
Record the failure in the Quality Register and assess the impact on the stage plan and tolerances
Why this is correct
In Controlling a Stage, the Project Manager reviews work package status, takes corrective action, and reports progress. When a product fails quality inspection, the failure is recorded in the Quality Register and the impact on the stage plan and tolerances is assessed before deciding on corrective action or escalation.
- ✗
Close the stage and move to Managing a Stage Boundary to replan the affected work
Why it's wrong here
Closing a stage is only appropriate when the stage is complete or when an exception requires premature closure. A single failed product does not automatically trigger stage closure. The Project Manager should first assess the impact and take corrective action within the current stage.
- ✗
Immediately escalate to the Project Board by creating an Exception Report
Why it's wrong here
Escalation to the Project Board is premature. An Exception Report is only created when the stage or project is forecast to exceed its tolerances. The Project Manager must first assess whether the rework can be absorbed within the current stage plan and tolerances before escalating.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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