An organization uses Microsoft Defender for Office 365. A security analyst wants to configure automated investigation and response (AIR) for email threats. When a user reports a phishing email using the Report Message add-in, which automated action can be triggered by an AIR playbook?
Soft-deleting the email is a correct and supported AIR action in Microsoft Defender for Office 365 that automatically removes the reported message from the user's mailbox and any other mailboxes that received the same message. This action leverages the message's network message ID or Internet Message ID to identify all instances of the email across the tenant and moves them to the Recoverable Items folder, effectively containing the threat. Once a soft delete is performed, the email is no longer visible to the user but can still be recovered by an administrator within a retention period, balancing security with forensic needs. This is a direct remediation step that aligns with the goal of automatically neutralizing email-borne threats reported by a user.
Why this answer
When a user reports a phishing email via the Report Message add-in, the automated investigation and response (AIR) playbook in Microsoft Defender for Office 365 can automatically soft-delete the email from the user's mailbox and from all other mailboxes that received the same message. This action is part of the built-in remediation steps that AIR can take after confirming the threat, leveraging the email entity's hash or message ID to perform tenant-wide removal via the threat protection pipeline.
Exam trap
The trap here is that candidates may confuse automated remediation actions (like soft-delete) with administrative or training-related tasks, leading them to select options that describe manual or non-automated processes.
How to eliminate wrong answers
Option A is wrong because triggering a training campaign is not an automated action within an AIR playbook; training campaigns are separate features in Defender for Office 365 that require manual configuration and are not triggered automatically by AIR. Option B is wrong because moving the email to a shared mailbox for review is not a standard AIR remediation action; AIR focuses on containment and removal, not manual review workflows. Option C is wrong because removing the Report Message add-in would prevent future reports and is not an automated remediation action; AIR playbooks are designed to respond to threats, not to disable reporting tools.