Match each Power Virtual Agents feature to its purpose.
Drag a concept onto its matching description — or click a concept then click the description.
Conversation path for a specific user goal
Extracts specific information from user input
Default response when bot doesn't understand
Transfers conversation to a human agent
Phrases that initiate a topic
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Topics: Define conversation paths and responses.
Power Virtual Agents uses Topics to define conversation flows, Entities to extract data, Actions to interact with external systems, and Triggers to initiate topics based on user keywords. Common confusions include swapping the roles of Topics and Entities, or Entities and Actions.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Topics: Define conversation paths and responses.
Why this is correct
Topics are used to structure chatbot conversations by defining different conversation paths and responses based on user input.
Entities: Extract specific information from user input.
Why this is correct
Entities extract specific data like dates, names, or numbers from user utterances to customize responses.
Actions: Call external systems or perform tasks.
Why this is correct
Actions allow the chatbot to integrate with external systems (e.g., APIs) or perform tasks like sending emails.
Triggers: Start a topic when specific keywords are detected.
Why this is correct
Triggers define the keywords or phrases that initiate a topic, guiding the conversation flow.
Topics: Extract specific information from user input.
Why it's wrong here
Incorrect — extracting information is the purpose of Entities, not Topics.
Entities: Call external systems or perform tasks.
Why it's wrong here
Incorrect — calling external systems is the purpose of Actions, not Entities.
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About these practice questions
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.