MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent software update, the Start menu layout is missing. You need to restore the Start menu layout using Intune. What should you do?
⚠ Common exam trap
Many exam-takers confuse Administrative Templates (which host ADMX-backed policies) with Device restrictions (which host mobile device management-specific settings like Start layout), leading them to choose options A or D instead of C.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a configuration profile for Windows 10 using 'Start layout' setting under Device restrictions.
The Start layout for Windows 10 devices managed by Intune is configured under Device restrictions, not Administrative Templates. The 'Start layout' setting in Device restrictions allows you to upload an XML file that defines the Start menu layout, which can be applied to restore the missing layout after a software update.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a configuration profile for Windows 10 using 'Start layout' under Administrative Templates.
Why it's wrong here
Start layout is under Device restrictions, not Administrative Templates.
- ✗
Create a configuration profile for Windows 11 using 'Start layout' setting.
Why it's wrong here
Windows 10 devices require a different setting.
- ✓
Create a configuration profile for Windows 10 using 'Start layout' setting under Device restrictions.
Why this is correct
This is the correct setting for Windows 10.
- ✗
Create a configuration profile using Administrative Templates and configure 'Start layout' policy.
Why it's wrong here
Administrative Templates do not contain Start layout policy.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.