This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune to manage Android Enterprise devices. You need to ensure that when a device is lost, an IT admin can remotely wipe only the work profile, leaving the personal data intact. Which remote action should you use?
Wipe
Why wrong: Wipe performs a factory reset, deleting all personal and corporate data.
Remove work profile
This action removes only the work profile, preserving personal apps and data.
Retire
Why wrong: Retire removes company data but may affect the entire device depending on management type.
Delete
Why wrong: Delete is not a valid remote action in Intune.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Remove work profile
The 'Remove work profile' action is the correct remote action for Android Enterprise personally-owned work profile devices because it specifically targets and removes only the managed work profile, including all corporate apps and data, while leaving the user's personal profile and data intact. This action is designed for BYOD scenarios where the organization needs to protect corporate data without affecting the employee's personal information.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Wipe
Why it's wrong here
Wipe performs a factory reset, deleting all personal and corporate data.
Remove work profile
Why this is correct
This action removes only the work profile, preserving personal apps and data.
Related concept
Read the scenario before looking for a memorised answer.
Retire
Why it's wrong here
Retire removes company data but may affect the entire device depending on management type.
Delete
Why it's wrong here
Delete is not a valid remote action in Intune.
Common exam traps
The trap here is that candidates often confuse 'Retire' with 'Remove work profile' because both remove corporate data, but on Android Enterprise personally-owned work profile devices, 'Remove work profile' is the explicit and correct action name, while 'Retire' is a legacy or generic term that may not be listed as a separate action in the Intune console for this device type.
Detailed technical explanation
Under the hood, the 'Remove work profile' action leverages the Android Enterprise API to send a command to the device's Device Policy Controller (DPC), which then triggers the removal of the work profile container. This container is a separate Android user profile (user ID 10 or higher) that isolates corporate apps, data, and policies from the primary personal profile; removing it deletes the managed Google Play account, all work apps, and associated encryption keys, but does not affect the primary user's data or apps. In a real-world scenario, if an employee loses their personally-owned device, the IT admin can use this action to instantly revoke access to corporate resources without needing to wipe the entire phone, preserving the user's photos, messages, and personal apps.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: Remove work profile — The 'Remove work profile' action is the correct remote action for Android Enterprise personally-owned work profile devices because it specifically targets and removes only the managed work profile, including all corporate apps and data, while leaving the user's personal profile and data intact. This action is designed for BYOD scenarios where the organization needs to protect corporate data without affecting the employee's personal information.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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