MD-102 Prepare infrastructure for devices Practice Question
Your organization uses Microsoft Intune for device management. You have a compliance policy that requires Windows devices to have BitLocker enabled. A user reports that their device is marked as non-compliant even though BitLocker is turned on. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume 'BitLocker enabled' only means the drive is encrypted, but Microsoft Intune's compliance policy specifically requires the recovery key to be escrowed to Microsoft Entra ID as part of the compliance check.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The BitLocker recovery key is not escrowed to Microsoft Entra ID
The compliance policy is configured to require BitLocker, but Intune's 'Require BitLocker' setting in compliance policies actually checks both that BitLocker is enabled and that the recovery key is escrowed to Microsoft Entra ID. Even if BitLocker is actively encrypting the drive, failure to escrow the key results in non-compliance. This is why the device is marked non-compliant despite BitLocker being turned on.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The BitLocker recovery key is not escrowed to Microsoft Entra ID
Why this is correct
The compliance policy checks for recovery key backup; missing escrow causes non-compliance.
- ✗
BitLocker is only enabled on data drives, not the system drive
Why it's wrong here
BitLocker on system drive is required; data drive encryption may not satisfy the policy.
- ✗
The device is running a version of Windows that does not support BitLocker
Why it's wrong here
If BitLocker is on, the version supports it.
- ✗
The device does not have a TPM chip
Why it's wrong here
TPM is required for BitLocker but if BitLocker is on, TPM is present.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.