MD-102 Protect devices Practice Question
Your company uses Intune to manage iOS devices. You need to deploy a new app that is available in the Apple App Store. You create an iOS store app in Intune and assign it as 'Required' to a group of users. After 24 hours, some users report that the app is not installed. You verify that the app is available in the App Store and that the devices are online. The devices are supervised and enrolled via Apple Business Manager. What should you do first to troubleshoot the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that a VPP token is configured and assigned
For supervised iOS devices enrolled via Apple Business Manager, a Volume Purchase Program (VPP) token must be configured in Intune and assigned to the device group to allow automatic installation of store apps assigned as 'Required'. Without a valid VPP token, the app installation will fail even if the app is available and devices are online. Option A is incorrect because while device restrictions policy could block certain apps, it is not the first step in troubleshooting a missing app installation. Option B is incorrect because the devices are already enrolled (as stated in the scenario). Option C is incorrect because an app configuration policy is used to customize app settings, not to control installation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Review the iOS device restrictions policy
Why it's wrong here
Restrictions may block specific apps but not cause general installation failure.
- ✗
Confirm that the devices are enrolled in Intune
Why it's wrong here
The stem states devices are enrolled.
- ✗
Check the app configuration policy for the app
Why it's wrong here
App configuration policies are optional and not required for installation.
- ✓
Verify that a VPP token is configured and assigned
Why this is correct
Supervised devices require a VPP token for app distribution.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.