This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You need to provide remote assistance to a Windows 11 device managed by Intune. The user is not technically savvy. Which Intune feature should you use?
TeamViewer integration in Intune.
TeamViewer is integrated with Intune for remote assistance.
Company Portal.
Why wrong: Company Portal is for app installation.
Quick Assist.
Why wrong: Quick Assist is a separate tool.
Remote Desktop connection.
Why wrong: Remote Desktop is not integrated with Intune.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
TeamViewer integration in Intune.
TeamViewer integration in Intune allows an IT admin to initiate a remote assistance session directly from the Intune admin center, without requiring the user to install additional software or share a session code. This is ideal for non-technical users because the admin can start the session, and the user only needs to accept a consent prompt on their device.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
TeamViewer integration in Intune.
Why this is correct
TeamViewer is integrated with Intune for remote assistance.
Related concept
Read the scenario before looking for a memorised answer.
Company Portal.
Why it's wrong here
Company Portal is for app installation.
Quick Assist.
Why it's wrong here
Quick Assist is a separate tool.
Remote Desktop connection.
Why it's wrong here
Remote Desktop is not integrated with Intune.
Common exam traps
The trap here is that candidates often choose Quick Assist because it is a free, built-in Windows tool, but they overlook that it requires the user to generate and share a code, making it unsuitable for non-technical users in a managed Intune environment.
Detailed technical explanation
TeamViewer integration in Intune uses the TeamViewer connector, which is configured in the Intune admin center under Tenant administration > Connectors and tokens. When an admin initiates a remote assistance session, Intune sends a command to the Windows 11 device via the Intune management extension, which launches the TeamViewer client (pre-installed or dynamically downloaded) and establishes an encrypted session using TeamViewer’s proprietary protocol (based on RSA 2048 and AES 256). This integration supports attended remote control, meaning the user must be logged in and accept the session, which satisfies compliance and consent requirements.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: TeamViewer integration in Intune. — TeamViewer integration in Intune allows an IT admin to initiate a remote assistance session directly from the Intune admin center, without requiring the user to install additional software or share a session code. This is ideal for non-technical users because the admin can start the session, and the user only needs to accept a consent prompt on their device.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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