MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices enrolled in Microsoft Intune. Users report that the Windows Update for Business policy is not applying to some devices. You verify the devices are assigned the correct update ring. What should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the Windows Update service is not disabled on the devices.
The Windows Update for Business policy requires the Windows Update service to be enabled. If the service is disabled, updates cannot be applied regardless of update ring assignment. Option A is incorrect: increasing sync frequency may speed up policy delivery but does not prevent the policy from applying; the issue is likely a service issue, not sync timing. Option B is incorrect: device compliance policies are separate from update rings; non-compliant devices can still receive update policies. Option D is incorrect: the Intune Management Extension is used for Win32 app deployment, not for Windows Update policy; update rings rely on the Windows Update service directly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the sync frequency for the devices.
Why it's wrong here
Increasing sync frequency does not prevent the update ring policy from applying; it only affects how often devices check for policy. The real issue is likely that the Windows Update service is disabled.
- ✗
Check if the devices are compliant with device compliance policies.
Why it's wrong here
Device compliance policies are unrelated to update rings. Non-compliant devices can still receive Windows Update for Business policies.
- ✓
Ensure the Windows Update service is not disabled on the devices.
Why this is correct
The Windows Update for Business policy requires the Windows Update service to be enabled. If disabled, updates won't apply, making this the first thing to check.
- ✗
Verify the Intune Management Extension is installed.
Why it's wrong here
The Intune Management Extension is for deploying Win32 apps, not for Windows Update policies. Update rings use the native Windows Update service.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Device compliance
Device compliance is the process of ensuring that a device meets an organization's security and configuration policies before it can access network resources.
Key term
Windows Update for Business
Windows Update for Business is a set of policies and settings that IT administrators use to manage and control how Windows devices receive updates from Microsoft, allowing for staged rollouts and deferrals while ensuring security patches are applied.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.