MD-102 Prepare infrastructure for devices Practice Question
You manage devices with Microsoft Intune. Users report that enrollment fails on Android Enterprise personally-owned work profiles. After reviewing enrollment restrictions, you verify that Android Enterprise is allowed. What should you check next?
⚠ Common exam trap
Many candidates confuse enrollment tokens (used for Android Enterprise dedicated or fully managed devices) with the enrollment method for personally-owned work profiles, leading them to incorrectly check token expiration instead of verifying the Company Portal app.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the Company Portal app is installed and updated on the device.
In Android Enterprise personally-owned work profiles, the Company Portal app is required to initiate and complete the enrollment process. If the app is missing or outdated, the device cannot receive the management profile, even if enrollment restrictions allow Android Enterprise. Ensuring the Company Portal is installed and updated is the immediate next step after verifying that Android Enterprise is allowed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Confirm that the Intune Service to Service Connector is configured.
Why it's wrong here
This connector is for Exchange on-premises, not Android enrollment.
- ✓
Verify that the Company Portal app is installed and updated on the device.
Why this is correct
The Company Portal app is required for Android Enterprise work profile enrollment.
- ✗
Check that the enrollment token has not expired.
Why it's wrong here
Enrollment tokens are for Android Enterprise dedicated devices, not work profiles.
- ✗
Ensure Device Administrator enrollment is enabled.
Why it's wrong here
Device Administrator is a legacy method; the issue is with work profile enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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