MD-102 Protect devices Practice Question
You have an Intune-managed device that is not receiving compliance policies. You check the Intune console and see the device status is 'Pending'. The device is connected to the internet and can sync. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in with Intune for more than 7 days
A 'Pending' status in Intune often indicates that the device has not checked in for more than 7 days, even if it can sync. Option A is incorrect because an incorrect time zone would not cause a pending status; it might cause other issues but not pending. Option B is incorrect because an expired certificate would typically show an error or conflict status, not pending. Option D is incorrect because the device is connected to the internet and can sync, so network connectivity is not the issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device's time zone is incorrect
Why it's wrong here
Time zone does not affect compliance policy receipt.
- ✗
The device's certificate has expired
Why it's wrong here
An expired certificate would cause a different error status.
- ✓
The device has not checked in with Intune for more than 7 days
Why this is correct
If a device does not check in, its status becomes pending.
- ✗
The device is not connected to the internet
Why it's wrong here
The device is connected, so this is not the cause.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.