MD-102 Manage and maintain devices Practice Question
You have a Windows 11 device enrolled in Intune that is not receiving configuration profiles. The device shows 'Pending' status for all profiles. You confirm the device is connected to the internet and can reach Microsoft's servers. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is not syncing with Intune.
If the device is not syncing, it will show 'Pending'. Option A is wrong because group membership is for assignment, not sync. Option B is wrong because certificate issues affect authentication, not profile delivery. Option D is wrong because the Intune service health is for global issues, not a single device.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not in the correct security group for the profile assignment.
Why it's wrong here
Group membership is for assignment, not sync.
- ✗
The device has a certificate issue preventing it from receiving profiles.
Why it's wrong here
Certificate issues affect authentication, not profile delivery.
- ✓
The device is not syncing with Intune.
Why this is correct
If the device is not syncing, it will show 'Pending'.
- ✗
The Intune service is experiencing an outage.
Why it's wrong here
Service health is for global issues, not a single device.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Service Health
Service Health is a monitoring feature in Microsoft 365 and Azure that provides real-time and historical status of cloud services, including outages, advisories, and incidents.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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