MD-102 Prepare infrastructure for devices Practice Question
You have a hybrid Azure AD joined Windows 10 device that is managed by Microsoft Intune. The device is not receiving policies. You verify that the device is enrolled and shows in Intune. You also verify that the user has an appropriate license. What should you check next?
⚠ Common exam trap
Many candidates assume a successfully enrolled device will always receive policies, but Microsoft Entra ID's MDM configuration acts as a gatekeeper that must be correctly set for policy delivery to function.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID.
The device is hybrid Azure AD joined and enrolled in Intune, but policies are not applying. Since enrollment and licensing are confirmed, the next likely cause is a misconfiguration in the MDM discovery URL or enrollment scope in Microsoft Entra ID (formerly Azure AD). This URL tells devices where to find the Intune MDM service; if it is incorrect or not configured, the device cannot retrieve policies even though it appears enrolled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID.
Why this is correct
Incorrect MDM configuration can prevent policy delivery.
- ✗
Re-enroll the device in Intune.
Why it's wrong here
Re-enrollment may not fix underlying configuration issues.
- ✗
Ensure the device has internet connectivity.
Why it's wrong here
The device likely has connectivity since it is enrolled.
- ✗
Assign a compliance policy to the device.
Why it's wrong here
Compliance policies are separate from configuration policies.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.