The answer is to verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID. This is correct because even when a hybrid Azure AD joined device appears enrolled in Intune and the user has a valid license, the device cannot receive Intune policies if the MDM discovery URL is missing or misconfigured in Microsoft Entra ID. That URL directs the device to the correct Intune service endpoint; without it, policy retrieval fails silently. On the MD-102 exam, this scenario tests your understanding of the enrollment prerequisites beyond basic licensing—a common trap is assuming that visible enrollment guarantees policy delivery. Remember, the device must know where to find Intune, and that path is set in the Microsoft Entra ID MDM scope. Memory tip: "Enrolled but not receiving? Check the URL—it’s the GPS for policies."
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You have a hybrid Azure AD joined Windows 10 device that is managed by Microsoft Intune. The device is not receiving policies. You verify that the device is enrolled and shows in Intune. You also verify that the user has an appropriate license. What should you check next?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID.
The device is hybrid Azure AD joined and enrolled in Intune, but policies are not applying. Since enrollment and licensing are confirmed, the next likely cause is a misconfiguration in the MDM discovery URL or enrollment scope in Microsoft Entra ID (formerly Azure AD). This URL tells devices where to find the Intune MDM service; if it is incorrect or not configured, the device cannot retrieve policies even though it appears enrolled.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID.
Why this is correct
Incorrect MDM configuration can prevent policy delivery.
Related concept
Read the scenario before looking for a memorised answer.
✗
Re-enroll the device in Intune.
Why it's wrong here
Re-enrollment may not fix underlying configuration issues.
✗
Ensure the device has internet connectivity.
Why it's wrong here
The device likely has connectivity since it is enrolled.
✗
Assign a compliance policy to the device.
Why it's wrong here
Compliance policies are separate from configuration policies.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates assume a successfully enrolled device will always receive policies, but Microsoft Entra ID's MDM configuration acts as a gatekeeper that must be correctly set for policy delivery to function.
Detailed technical explanation
How to think about this question
The MDM discovery URL is configured in Microsoft Entra ID under 'Mobility (MDM and MAM)' and must point to 'https://enrollment.manage.microsoft.com/enrollmentserver/Discovery.svc' for Intune. If this URL is missing or points to a different MDM authority, the device's MDM client will not connect to Intune's policy service. Additionally, the MDM user scope must include 'All' or the specific user group; otherwise, the device may enroll but not receive policies because the user is not authorized for MDM management.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify the MDM discovery URL and enrollment configuration in Microsoft Entra ID. — The device is hybrid Azure AD joined and enrolled in Intune, but policies are not applying. Since enrollment and licensing are confirmed, the next likely cause is a misconfiguration in the MDM discovery URL or enrollment scope in Microsoft Entra ID (formerly Azure AD). This URL tells devices where to find the Intune MDM service; if it is incorrect or not configured, the device cannot retrieve policies even though it appears enrolled.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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