MD-102 Manage and maintain devices Practice Question
You are troubleshooting a Windows 11 device that fails to install a required application from the Company Portal. The app is assigned as required to the device. The device shows as compliant and has a healthy connection. What is the most likely cause?
⚠ Common exam trap
Many candidates assume a compliant device with a healthy connection will always receive required apps, overlooking the critical difference between user-assigned and device-assigned app policies in Intune.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The app is assigned to users, not devices
When an application is assigned as required but fails to install on a compliant, connected device, the most likely cause is a mismatch in assignment targeting. In Microsoft Intune, required app assignments can be scoped to either users or devices. If the app is assigned to users but the device is not associated with a licensed user (or the user is not targeted), the device will not receive the installation policy. The Company Portal checks user-based assignments, and without a targeted user, the required installation does not trigger.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is low on storage
Why it's wrong here
Storage would show an error, not just fail silently.
- ✓
The app is assigned to users, not devices
Why this is correct
If the app is assigned to users instead of devices, the device may not receive the required installation.
- ✗
The app is available but not required
Why it's wrong here
The app is assigned as required, so user acceptance is not needed.
- ✗
The device has offline files enabled
Why it's wrong here
Offline files are unrelated.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.