hardMultiple ChoiceObjective-mapped
MD-102 Practice Question: Troubleshooting a Windows 10 device that is…
You are troubleshooting a Windows 10 device that is enrolled in Microsoft Intune. The device shows as 'Pending' in the Intune console. The user confirms that the device was enrolled using a provisioning package. Which log file should you review to diagnose the enrollment failure?
⚠ Common exam trap
Many exam-takers confuse the general MDM enrollment log (MdmEnrollment.log) with the provisioning package-specific log, not realizing that provisioning package enrollment uses a completely separate logging path and engine.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
%ProgramData%\Microsoft\Provisioning\ProvisioningPackage.log
When a Windows 10 device is enrolled using a provisioning package, the provisioning engine logs detailed information about the package processing and enrollment steps in %ProgramData%\Microsoft\Provisioning\ProvisioningPackage.log. This log captures the execution of the provisioning package, including any errors during enrollment, making it the correct source for diagnosing a 'Pending' status caused by a provisioning package failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
%windir%\temp\MdmEnrollment.log
Why it's wrong here
This logs MDM enrollment but not provisioning package details.
- ✓
%ProgramData%\Microsoft\Provisioning\ProvisioningPackage.log
Why this is correct
This log contains provisioning package enrollment details.
- ✗
%windir%\Panther\setupact.log
Why it's wrong here
This logs Windows setup, not provisioning.
- ✗
Event Viewer under Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostics-Provider
Why it's wrong here
This is a provider, not a single log file.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Provisioning package
A provisioning package is a collection of configuration settings that can be applied to Windows devices to automate setup, enforce policies, and install applications without manual intervention.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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