MD-102 Prepare infrastructure for devices Practice Question
You are setting up Microsoft Intune for the first time. You need to ensure that users can enroll their iOS devices using the Company Portal app. You have configured the enrollment restrictions to allow iOS enrollment. However, users report that they see an error 'This device is not allowed to enroll' when trying to enroll. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The enrollment restrictions are set to block personally owned devices.
The error 'This device is not allowed to enroll' typically occurs when enrollment restrictions block the device type or ownership. In this scenario, although iOS enrollment is allowed, the restriction likely blocks personally owned devices. If users are trying to enroll personal iOS devices, the restriction preventing personally owned devices would cause this error. Option A is incorrect because a conditional access policy requiring compliant devices blocks access to resources after enrollment, not the enrollment itself. Option B is incorrect because the Apple MDM push certificate is required for Intune to communicate with iOS devices, but a missing certificate would cause a different error related to certificate setup. Option D is incorrect because terms of use appear after the enrollment attempt and would not prevent the initial enrollment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A conditional access policy requires compliant devices.
Why it's wrong here
A conditional access policy requiring compliant devices blocks access to resources after enrollment, but does not block the enrollment process itself.
- ✗
The Apple MDM push certificate is not configured.
Why it's wrong here
A missing Apple MDM push certificate would prevent Intune from managing iOS devices, but the error message would be different, such as 'Certificate not configured'.
- ✓
The enrollment restrictions are set to block personally owned devices.
Why this is correct
Correct. The enrollment restrictions are likely set to block personally owned devices, causing the error when users attempt to enroll their personal iOS devices.
- ✗
The users have not accepted the terms of use.
Why it's wrong here
Terms of use appear after the enrollment attempt and would not prevent the initial enrollment; they appear during enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.