MD-102 Manage and maintain devices Practice Question
Which TWO of the following are valid remote assistance tools for Windows devices managed by Microsoft Intune? (Choose two.)
⚠ Common exam trap
Many exam-takers confuse Remote Desktop (full remote access) with remote assistance (attended, consent-based support), leading them to select Remote Desktop instead of Quick Assist or TeamViewer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Quick Assist
Quick Assist is a built-in Windows tool that allows remote assistance connections and is fully supported for managed devices in Microsoft Intune. It uses Remote Desktop Protocol (RDP) for screen sharing and control, and can be deployed and configured via Intune policies, making it a valid remote assistance option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Windows Remote Management (WinRM)
Why it's wrong here
WinRM is a management protocol, not a remote assistance tool.
- ✗
Remote Desktop
Why it's wrong here
Remote Desktop is for remote desktop access, not designed for help desk remote assistance.
- ✓
Quick Assist
Why this is correct
Quick Assist is a Windows built-in tool for remote assistance.
- ✗
Skype
Why it's wrong here
Skype is a communication tool, not remote assistance.
- ✓
TeamViewer
Why this is correct
TeamViewer is integrated as a remote assistance connector in Intune.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.