MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO of the following are valid remote assistance tools for Windows devices managed by Microsoft Intune? (Choose two.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Quick Assist
Quick Assist is a built-in Windows tool that allows remote assistance connections and is fully supported for managed devices in Microsoft Intune. It uses Remote Desktop Protocol (RDP) for screen sharing and control, and can be deployed and configured via Intune policies, making it a valid remote assistance option.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Windows Remote Management (WinRM)
Why it's wrong here
WinRM is a management protocol, not a remote assistance tool.
✗
Remote Desktop
Why it's wrong here
Remote Desktop is for remote desktop access, not designed for help desk remote assistance.
✓
Quick Assist
Why this is correct
Quick Assist is a Windows built-in tool for remote assistance.
Related concept
Read the scenario before looking for a memorised answer.
✗
Skype
Why it's wrong here
Skype is a communication tool, not remote assistance.
✓
TeamViewer
Why this is correct
TeamViewer is integrated as a remote assistance connector in Intune.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Remote Desktop (full remote access) with remote assistance (attended, consent-based support), leading them to select Remote Desktop instead of Quick Assist or TeamViewer.
Detailed technical explanation
How to think about this question
Quick Assist leverages a peer-to-peer connection using the Remote Desktop Protocol (RDP) but with a consent-based model where the helper connects via a secure code generated by the user. Under the hood, it uses the Remote Desktop Services infrastructure but isolates the session to a single application view rather than a full desktop, which is why it is classified as remote assistance rather than remote desktop. In real-world Intune deployments, Quick Assist can be pushed as a required app or configured via policy to ensure support staff can assist users without third-party tools.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Quick Assist — Quick Assist is a built-in Windows tool that allows remote assistance connections and is fully supported for managed devices in Microsoft Intune. It uses Remote Desktop Protocol (RDP) for screen sharing and control, and can be deployed and configured via Intune policies, making it a valid remote assistance option.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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