MD-102 Manage and maintain devices Practice Question
Users report that after updating to Windows 11, their devices are no longer receiving policy updates from Intune. The devices appear as active and compliant in the Intune console. What is the most likely cause?
⚠ Common exam trap
Test-takers frequently assume compliance status guarantees policy delivery, but Intune separates compliance evaluation from policy enforcement, and a stale management extension can block policy retrieval while compliance remains intact.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune management extension is outdated and needs to be updated.
The Intune management extension is responsible for deploying PowerShell scripts, Win32 apps, and custom compliance policies. After a Windows 11 upgrade, the extension may become outdated or fail to re-register, causing a break in the policy retrieval loop even though the device appears active and compliant. This is a known behavior where the extension’s version mismatch prevents it from processing new policy assignments.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The devices lost compliance after the upgrade.
Why it's wrong here
The stem says the devices are compliant.
- ✓
The Intune management extension is outdated and needs to be updated.
Why this is correct
The management extension must be updated to support Windows 11 policies.
- ✗
The MDM authority changed to Configuration Manager.
Why it's wrong here
MDM authority is set at tenant level and does not change per device.
- ✗
Windows 11 is not supported by Microsoft Intune.
Why it's wrong here
Windows 11 is fully supported by Intune.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.