The correct first step is to verify that a Volume Purchase Program (VPP) token is configured and assigned in Intune. This is required because supervised iOS devices enrolled through Apple Business Manager rely on a VPP token to silently push and manage app licenses without requiring user Apple IDs. Without a valid, assigned VPP token, Intune cannot install the app even if the device is online and the app is available in the store. On the MD-102 exam, this question tests your understanding of managed app distribution for corporate-owned devices—a common trap is assuming app configuration policies or device restrictions are the root cause. Remember: supervised + ABM enrollment = VPP token mandatory for required app installs. Memory tip: “Supervised needs a VPP license to supervise the install.”
MD-102 Protect devices Practice Question
This MD-102 practice question tests your understanding of protect devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your company uses Intune to manage iOS devices. You need to deploy a new app that is available in the Apple App Store. You create an iOS store app in Intune and assign it as 'Required' to a group of users. After 24 hours, some users report that the app is not installed. You verify that the app is available in the App Store and that the devices are online. The devices are supervised and enrolled via Apple Business Manager. What should you do first to troubleshoot the issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that a VPP token is configured and assigned
Option B is correct because Volume Purchase Program (VPP) tokens are required for managed app distribution on supervised devices. Option A is incorrect because app configuration policies are not required for installation. Option C is incorrect because iOS restrictions are not blocking installation. Option D is incorrect because the devices are enrolled and online.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Review the iOS device restrictions policy
Why it's wrong here
Restrictions may block specific apps but not cause general installation failure.
✗
Confirm that the devices are enrolled in Intune
Why it's wrong here
The stem states devices are enrolled.
✗
Check the app configuration policy for the app
Why it's wrong here
App configuration policies are optional and not required for installation.
✓
Verify that a VPP token is configured and assigned
Why this is correct
Supervised devices require a VPP token for app distribution.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Protect devices — This question tests Protect devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify that a VPP token is configured and assigned — Option B is correct because Volume Purchase Program (VPP) tokens are required for managed app distribution on supervised devices. Option A is incorrect because app configuration policies are not required for installation. Option C is incorrect because iOS restrictions are not blocking installation. Option D is incorrect because the devices are enrolled and online.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.