The answer is to run the 'Sync' action with the 'Re-evaluate compliance policies' option from the Intune console. This forces the Intune Management Extension on the Windows 11 device to immediately re-check the assigned compliance policy, overriding the stalled 'Not evaluated' status that manual syncs failed to clear. On the MD-102 exam, this scenario tests your understanding that a standard device sync refreshes policy delivery but does not always trigger a fresh compliance assessment; the explicit re-evaluation flag is required when the policy engine itself is stuck. A common trap is to assume a manual sync from the device is sufficient, but the exam expects you to know that the server-side re-evaluation command is the first-line fix. Memory tip: think of it as a "hard refresh" for compliance—just like clearing a browser cache, you need the server to re-scan, not just the client to re-download.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You manage devices at Fabrikam Inc. using Microsoft Intune. You have a Windows 11 device that is not compliant because it is missing a required application. The device shows as 'Not evaluated' in Intune for the compliance policy. The user reports that the device syncs manually but still shows as non-compliant. You have verified that the device is enrolled and policy is assigned. What should you do first to resolve the issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
From the Intune console, select the device and run the 'Sync' action with the option 'Re-evaluate compliance policies'.
Re-evaluating the compliance policy by running a sync with the Intune management extension can trigger a fresh assessment. Creating a new compliance policy is unnecessary. Removing and re-enrolling is disruptive. Checking the user's license is not relevant to compliance evaluation.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Verify that the user has a valid Microsoft 365 license.
Why it's wrong here
License does not affect compliance evaluation.
✗
Create a new compliance policy with the same requirements and assign it to the device.
Why it's wrong here
Creating a new policy does not force re-evaluation.
✓
From the Intune console, select the device and run the 'Sync' action with the option 'Re-evaluate compliance policies'.
Why this is correct
Triggers a fresh compliance evaluation.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Remove the device from Intune and re-enroll it.
Why it's wrong here
Unnecessarily disruptive.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: From the Intune console, select the device and run the 'Sync' action with the option 'Re-evaluate compliance policies'. — Re-evaluating the compliance policy by running a sync with the Intune management extension can trigger a fresh assessment. Creating a new compliance policy is unnecessary. Removing and re-enrolling is disruptive. Checking the user's license is not relevant to compliance evaluation.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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