The correct answer is to use Remote Lock to secure the lost iOS device enrolled in Intune. This action immediately locks the device at the screen level, preventing unauthorized access to both corporate and personal data without wiping or altering any content, which is critical when you need a fast response to a lost device scenario. On the Microsoft 365 Endpoint Administrator MD-102 exam, this question tests your ability to differentiate between containment actions like Remote Lock and more destructive ones like wipe or retire, which would remove personal data or corporate accounts. A common trap is choosing a full wipe, but Remote Lock preserves the ability to recover the device later if it is found. Remember the memory tip: "Lock first, wipe last" — Remote Lock buys you time to locate the device while keeping data safe.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user has an iOS device enrolled in Intune. The device is lost, and you need to immediately prevent unauthorized access to corporate data. The device contains both corporate and personal data. Which action should you take?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "immediately / without restart"
Why it matters: Time or reboot constraint — the correct answer must take effect right away without requiring a reboot or reload.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use Remote Lock to lock the device
Remote Lock immediately locks the iOS device, preventing unauthorized access to both corporate and personal data without altering the device's content. This is the correct first step to secure data while preserving the ability to recover the device later, as it does not remove any data or accounts.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Disable the user's account in Microsoft Entra ID
Why it's wrong here
Disabling the account prevents new access to cloud resources but does not lock the device.
✗
Initiate a selective wipe
Why it's wrong here
Selective wipe removes data but does not lock the device; the device remains unlocked until the wipe completes.
✗
Initiate a full wipe
Why it's wrong here
Full wipe removes all data but takes time and may not prevent access immediately.
✓
Use Remote Lock to lock the device
Why this is correct
Remote lock immediately locks the device, preventing access.
Clue confirmation
The clue word "immediately / without restart" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse 'immediate prevention of unauthorized access' with data removal, leading them to choose a wipe option, but Remote Lock is the correct first step because it secures the device without destroying personal data or requiring re-enrollment.
Detailed technical explanation
How to think about this question
Remote Lock uses the Intune management channel (via Apple Push Notification service) to send a lock command to the device, requiring the user to enter the device passcode to unlock. This action is logged in the Intune console and can be reversed if the device is found, unlike wipes which are permanent. In a real-world scenario, if the device is later recovered, Remote Lock allows the user to unlock it without data loss, whereas a wipe would require re-enrollment and data restoration.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Use Remote Lock to lock the device — Remote Lock immediately locks the iOS device, preventing unauthorized access to both corporate and personal data without altering the device's content. This is the correct first step to secure data while preserving the ability to recover the device later, as it does not remove any data or accounts.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "immediately / without restart". Time or reboot constraint — the correct answer must take effect right away without requiring a reboot or reload.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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