MD-102 Prepare infrastructure for devices Practice Question
During Windows Autopilot deployment, devices fail to enroll in Intune with error code 0x80180014. You confirm the device is registered in Autopilot and has internet connectivity. What is the most likely cause?
⚠ Common exam trap
It's easy for candidates to confuse enrollment restrictions or TPM issues with licensing errors, but Microsoft specifically uses error code 0x80180014 to isolate license assignment as the root cause.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user account lacks an Intune license.
Error code 0x80180014 during Intune enrollment specifically indicates a licensing issue. Even though the device is registered in Windows Autopilot and has internet connectivity, the user account performing the enrollment must have a valid Intune license assigned (e.g., Microsoft 365 E3, E5, or standalone Intune). Without the license, the Intune service rejects the enrollment request, returning this error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enrollment restrictions are blocking personal devices.
Why it's wrong here
Error code does not indicate restriction.
- ✗
The device is not registered in Autopilot.
Why it's wrong here
The device is registered, as stated.
- ✓
The user account lacks an Intune license.
Why this is correct
Common cause of this error.
- ✗
TPM attestation failed due to hardware incompatibility.
Why it's wrong here
This error is not TPM-related.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
Key term
Autopilot
Autopilot is a Microsoft cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing manual IT effort and enabling users to be productive from the first boot.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.