MD-102 Manage and maintain devices Practice Question
A user's device is enrolled in Microsoft Intune and compliant, but they cannot access corporate email via the Outlook mobile app. The app opens and shows 'Cannot connect to server'. Other users with the same device model can access email. What is the most likely cause?
⚠ Common exam trap
Candidates often assume a device compliance issue is the root cause because the error is connectivity-related, but the question explicitly states the device is compliant, forcing you to consider user-specific Conditional Access controls like sign-in risk.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user is blocked by a Conditional Access policy due to sign-in risk.
The user's device is compliant and enrolled, yet the Outlook app cannot connect to the server. A Conditional Access policy that blocks access based on sign-in risk (e.g., medium or high risk detected by Azure AD Identity Protection) can target the user directly, even if the device itself is compliant. This explains why other users with the same device model are unaffected—the block is user-specific, not device-specific.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The app protection policy is misconfigured.
Why it's wrong here
App protection policy would still allow connection but restrict data actions.
- ✗
The device model is blocked by a Conditional Access policy.
Why it's wrong here
Other users with same model can access, so model is not blocked.
- ✗
The device is not compliant with the compliance policy.
Why it's wrong here
The device is reported as compliant.
- ✓
The user is blocked by a Conditional Access policy due to sign-in risk.
Why this is correct
Conditional Access can block based on user risk, which would prevent access.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Conditional access
Conditional access is a security framework that evaluates signals like user location, device health, and risk level to grant or block access to resources in real time.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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