MD-102 Prepare infrastructure for devices Practice Question
A user reports that their Windows device is not appearing in the Intune console after enrollment. The device is joined to Microsoft Entra ID and the user has an Intune license. What should you check first?
⚠ Common exam trap
The trap here is that candidates often jump to troubleshooting enrollment restrictions or compliance policies, overlooking the foundational MDM user scope which must be explicitly configured to allow enrollment to proceed.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure that the MDM user scope in Microsoft Entra ID is set to 'All' or 'Some'.
The most common reason a device fails to appear in the Intune console after enrollment is that the MDM user scope in Microsoft Entra ID is not configured to include the user. The MDM user scope determines which users can automatically enroll their devices into Intune; if it is set to 'None', enrollment is blocked entirely. Since the device is already joined to Microsoft Entra ID and the user has an Intune license, the first step is to verify this scope setting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure that the MDM user scope in Microsoft Entra ID is set to 'All' or 'Some'.
Why this is correct
The MDM user scope controls automatic enrollment.
- ✗
Assign an Intune license to the device.
Why it's wrong here
Licenses are assigned to users, not devices.
- ✗
Verify that enrollment restrictions are not blocking the device.
Why it's wrong here
Enrollment restrictions block enrollment, not appearance after.
- ✗
Check if the device is compliant.
Why it's wrong here
Compliance is evaluated after enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.