MD-102 Manage and maintain devices Practice Question
A user reports that their Windows 11 device is not receiving compliance policies from Microsoft Intune. The device shows as 'Not evaluated' in the Microsoft Intune admin center. The user has confirmed that the device is enrolled and connected to the internet. Which is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates confuse enrollment status with policy evaluation readiness, assuming that if a device is enrolled and online, compliance policies should automatically apply, overlooking the critical role of the Intune Management Extension service.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune Management Extension is not installed or not running.
The Intune Management Extension (IME) is the component responsible for processing and applying compliance policies on Windows devices. If the IME is not installed or not running, the device cannot evaluate compliance policies, resulting in a 'Not evaluated' status in the Intune admin center, even though the device is enrolled and connected to the internet.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not enrolled in Microsoft Intune.
Why it's wrong here
The device is enrolled, as confirmed.
- ✗
The device has a Device Lock policy applied that blocks evaluation.
Why it's wrong here
Device Lock policies do not block compliance evaluation.
- ✓
The Intune Management Extension is not installed or not running.
Why this is correct
The Intune Management Extension is needed for compliance evaluation on Windows devices.
- ✗
The user does not have a Microsoft 365 E3 license assigned.
Why it's wrong here
Compliance evaluation does not require a specific license beyond Intune enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.