MD-102 Manage and maintain devices Practice Question
A user reports that their Windows 11 device is not receiving configuration policies from Microsoft Intune. The device shows as 'active' in the Intune admin center. Which troubleshooting step should you take first?
⚠ Common exam trap
A common mix-up: candidates confuse device 'active' status with successful policy delivery, leading them to jump to compliance checks or re-enrollment instead of first troubleshooting the local agent that actually applies the policies.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Restart the Microsoft Intune Management Extension service on the device.
The Microsoft Intune Management Extension (IME) is the agent responsible for processing and applying configuration policies on Windows devices. If the device is 'active' in Intune but not receiving policies, the IME service may be stuck or not running. Restarting this service forces the agent to re-sync with Intune, which is the quickest and least disruptive first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Unenroll and re-enroll the device.
Why it's wrong here
This is too drastic and would disrupt user productivity; try less invasive steps first.
- ✓
Restart the Microsoft Intune Management Extension service on the device.
Why this is correct
This service handles delivery of configuration policies, scripts, and apps; restarting it forces a sync.
- ✗
Verify that the device is compliant with BitLocker encryption requirements.
Why it's wrong here
BitLocker compliance is unrelated to configuration policy delivery.
- ✗
Check the device's compliance policy assignment.
Why it's wrong here
Compliance policies do not affect configuration policy delivery; they assess device health.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.