This MD-102 practice question tests your understanding of protect devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Windows 11 device cannot install a required line-of-business (LOB) app from Company Portal. The app is assigned to the user and shows as 'Available' in Intune. The device is compliant and managed. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
The Company Portal app on the device is outdated.
An outdated Company Portal can cause display issues.
The app is not assigned to the user.
Why wrong: The app is assigned to the user.
The app is not assigned to the device group.
Why wrong: The app is assigned to the user.
The device is non-compliant with security policies.
Why wrong: The device is compliant.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The Company Portal app on the device is outdated.
Option C is correct because the Company Portal app on the device might be outdated, causing it to not display the app correctly. Option A is wrong because the user is assigned the app. Option B is wrong because the device is compliant. Option D is wrong because the app is assigned.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The Company Portal app on the device is outdated.
Why this is correct
An outdated Company Portal can cause display issues.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
The app is not assigned to the user.
Why it's wrong here
The app is assigned to the user.
The app is not assigned to the device group.
Why it's wrong here
The app is assigned to the user.
The device is non-compliant with security policies.
Why it's wrong here
The device is compliant.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Protect devices — study guide chapter
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FAQ
Protect devices — This question tests Protect devices — Read the scenario before looking for a memorised answer..
The correct answer is: The Company Portal app on the device is outdated. — Option C is correct because the Company Portal app on the device might be outdated, causing it to not display the app correctly. Option A is wrong because the user is assigned the app. Option B is wrong because the device is compliant. Option D is wrong because the app is assigned.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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