MD-102 Protect devices Practice Question
A user reports that their Windows 11 device cannot install a required line-of-business (LOB) app from Company Portal. The app is assigned to the user and shows as 'Available' in Intune. The device is compliant and managed. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Company Portal app on the device is outdated.
The most likely cause is that the Company Portal app on the device is outdated. When Company Portal is outdated, it may fail to properly communicate with Intune to initiate app installation, even though the app assignment is correct. Option B is incorrect because the app is assigned to the user and shows as 'Available'. Option C is incorrect because the app is assigned to the user, not the device group, but that does not prevent installation; the issue is with Company Portal. Option D is incorrect because the device is compliant.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The Company Portal app on the device is outdated.
Why this is correct
An outdated Company Portal can cause display issues.
- ✗
The app is not assigned to the user.
Why it's wrong here
The app is assigned to the user.
- ✗
The app is not assigned to the device group.
Why it's wrong here
The app is assigned to the user.
- ✗
The device is non-compliant with security policies.
Why it's wrong here
The device is compliant.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
About these practice questions
Courseiva writes every MD-102 question from scratch — 942 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.