MD-102 Manage and maintain devices Practice Question
A user reports that their Windows 11 device cannot connect to the corporate Wi-Fi network. In Intune, the device shows a status of 'Pending' for the Wi-Fi configuration profile. The profile is assigned to a group that includes the user. What is the most likely cause of the issue?
⚠ Common exam trap
It's easy for candidates to assume 'Pending' means a configuration error (like missing certificates or incorrect assignment) rather than recognizing it as a synchronization delay, which is a common Intune behavior tested on the MD-102 exam.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in to Intune within the last 8 hours.
The 'Pending' status in Intune for a Wi-Fi configuration profile indicates that the policy has been assigned but not yet applied to the device. This typically occurs when the device has not performed a recent check-in with the Intune service. By default, devices check in every 8 hours, so if the device has not checked in within that window, the profile remains in a 'Pending' state until the next successful sync.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device does not have the required root certificate installed.
Why it's wrong here
A missing certificate would result in an error, not a pending status.
- ✗
The Wi-Fi profile is not assigned to the user's group.
Why it's wrong here
The profile is assigned to the group that includes the user, so this is not the issue.
- ✗
The Wi-Fi profile requires user affinity and the device is shared.
Why it's wrong here
Wi-Fi profiles are device-targeted and do not require user affinity.
- ✓
The device has not checked in to Intune within the last 8 hours.
Why this is correct
Devices check in periodically; a pending status means the policy hasn't been applied yet.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.