MD-102 Protect devices Practice Question
A user has a Windows 10 device that is managed by Intune. The device is compliant but the user reports that they cannot access corporate email on their device. The email profile is deployed via Intune. Other users can access email successfully. What should you check first?
⚠ Common exam trap
Test-takers frequently assume a compliant device guarantees email access, overlooking that certificate-based authentication is a separate layer that must be validated independently, and that a single user's failure often points to a user-specific certificate issue rather than a global policy or profile problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check if the user's certificate is valid and assigned.
When an email profile is deployed via Intune and the device is compliant, the most likely cause of a single user's failure to access corporate email is an issue with certificate-based authentication. Intune often uses SCEP or PKCS certificates to authenticate email access, and if the user's certificate is missing, expired, or not properly assigned, the email profile will fail to connect even though the device is compliant and the profile is assigned.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check if the email profile is assigned to the user.
Why it's wrong here
The profile is deployed.
- ✗
Re-create the email profile for all users.
Why it's wrong here
Only one user is affected.
- ✗
Verify device compliance status.
Why it's wrong here
Device is compliant.
- ✓
Check if the user's certificate is valid and assigned.
Why this is correct
Certificate issues are a common cause.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.