MD-102 Protect devices Practice Question
A company uses Microsoft Intune to manage iOS devices. Users report that they cannot install the required Microsoft Defender for Endpoint app from the Company Portal. The app shows as 'Not available' in the Company Portal. Which of the following is the most likely reason?
⚠ Common exam trap
It's easy for candidates to confuse app availability issues with licensing problems (VPP token) or device configuration settings, but the 'Not available' status specifically indicates a compliance block rather than a license or platform mismatch.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is marked as non-compliant with Intune compliance policies.
When a device is marked as non-compliant with Intune compliance policies, the Company Portal will display required apps as 'Not available' because Intune blocks the installation of required apps on non-compliant devices to enforce security baselines. This behavior is controlled by the 'Mark devices with no compliance policy as' setting and the 'Action for noncompliance' configuration, which can block app deployment until the device is remediated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The app requires a valid Apple VPP token that has expired.
Why it's wrong here
An expired VPP token would affect installation, not availability.
- ✓
The device is marked as non-compliant with Intune compliance policies.
Why this is correct
Non-compliant devices may be blocked from installing required apps.
- ✗
The Company Portal app version is outdated.
Why it's wrong here
Outdated Company Portal may cause issues but 'Not available' is different.
- ✗
The device has 'Unknown Sources' enabled.
Why it's wrong here
iOS does not have 'Unknown Sources'.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.