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PK0-005 Practice Question: The project manager receives a defect report for…
Exhibit
Refer to the exhibit. Exhibit: Configuration Item Status Item ID | Version | Status | Last Modified CI-101 | 1.2 | Approved | 2023-10-15 CI-102 | 2.0 | Under Review| 2023-10-20 CI-103 | 1.0 | Approved | 2023-09-01
The project manager receives a defect report for CI-103. The team identifies that a new requirement necessitates updating CI-103. According to the configuration management process, what should the project manager do FIRST?
⚠ Common exam trap
Watch out — candidates often assume a defect report automatically triggers a fix, but in configuration management, any change to a baselined CI must first go through the formal change control process, not directly to development or deployment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit a change request to the change control board.
When a defect report indicates that a new requirement necessitates updating a configuration item (CI-103), the first step in the configuration management process is to submit a change request to the change control board (CCB). This ensures that any modification to a baselined CI is formally evaluated, approved, and tracked before implementation, preventing unauthorized changes that could destabilize the project.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the defect because CI-103 is approved.
Why it's wrong here
Approval status does not immunise a configuration item from change; a new requirement still enters the change control process. Ignoring the report leaves the defect unassessed, so the baseline diverges from documented state. Dismissal suits only duplicate or invalid reports already verified as non-defects.
- ✗
Update CI-103 to version 1.1 and deploy the fix.
Why it's wrong here
Deploying a version bump skips the change control board, so an unapproved modification bypasses impact assessment and baseline records. Versioning is legitimate only after a change request is authorised; here the defect must first be logged, assessed and approved before CI-103 is altered.
- ✗
Assign the defect to a developer to fix immediately.
Why it's wrong here
Assigning a developer begins implementation before the change request is reviewed, approved and scheduled, so the baseline changes without authorisation or impact analysis. Developer assignment is correct only after the change advisory board approves the request and releases it for build.
- ✓
Submit a change request to the change control board.
Why this is correct
Configuration management requires all changes to a configuration item to be authorised through formal change control. Raising a change request to the change control board precedes any update to CI-103, ensuring the baseline stays controlled.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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