Quick Answer
The answer is to conduct a lessons learned session with the project team. This is the correct next step because, after the customer has accepted the deliverables and the final project report is complete, the closing process group requires capturing knowledge and process improvements before administrative closure. On the CompTIA Project+ PK0-005 exam, this question tests your understanding of the proper sequence in project closure, where lessons learned always precedes final sign-off and resource release. A common trap is choosing "update the lessons learned register" too early—the session itself must happen first to generate the content. For a CRM system project, this session would review integration challenges and data migration issues, directly addressing the search intent for the next step after the final project report. Memory tip: think "L.A.S.T."—Lessons learned, Archive documents, Sign-off, Transfer deliverables—with lessons learned always coming first.
This PK0-005 practice question tests your understanding of project life cycle phases. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A project manager is closing a project that delivered a new customer relationship management (CRM) system. The customer has accepted the deliverables, and the team has completed the final project report. Which activity should the project manager perform NEXT?
Submit the final project report to the steering committee.
Why wrong: The report is already completed.
Conduct a lessons learned session with the project team.
Lessons learned are performed during closure.
Update the project schedule with actual completion dates.
Why wrong: The schedule is already finalized.
Release all project resources to their functional managers.
Why wrong: Release happens after lessons learned.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Conduct a lessons learned session with the project team.
After the customer has accepted deliverables and the final project report is complete, the next step is to conduct a lessons learned session with the project team. This aligns with the closing process group in the PMBOK Guide, where capturing knowledge and process improvements is a key activity before administrative closure. In a CRM system project, this session would review integration challenges, data migration issues, and user adoption strategies to inform future projects.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Submit the final project report to the steering committee.
Why it's wrong here
The report is already completed.
Conduct a lessons learned session with the project team.
Why this is correct
Lessons learned are performed during closure.
Related concept
Read the scenario before looking for a memorised answer.
Update the project schedule with actual completion dates.
Why it's wrong here
The schedule is already finalized.
Release all project resources to their functional managers.
Why it's wrong here
Release happens after lessons learned.
Common exam traps
The trap here is that candidates often confuse the order of closing activities, assuming that releasing resources or submitting reports should happen immediately after acceptance, but PMI standards require lessons learned to be conducted while the team is still intact to capture accurate feedback.
Detailed technical explanation
In project management, the closing process group includes a sequence: verify scope and customer acceptance, finalize project reports, conduct lessons learned, archive project documents, and release resources. Lessons learned sessions are critical for organizational process assets, feeding into future project planning and risk management. For a CRM implementation, this session would analyze specific technical decisions, such as API integration choices or data cleansing strategies, to improve future system deployments.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the PK0-005 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
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Project Life Cycle Phases — study guide chapter
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FAQ
Project Life Cycle Phases — This question tests Project Life Cycle Phases — Read the scenario before looking for a memorised answer..
The correct answer is: Conduct a lessons learned session with the project team. — After the customer has accepted deliverables and the final project report is complete, the next step is to conduct a lessons learned session with the project team. This aligns with the closing process group in the PMBOK Guide, where capturing knowledge and process improvements is a key activity before administrative closure. In a CRM system project, this session would review integration challenges, data migration issues, and user adoption strategies to inform future projects.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.
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