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PK0-005 Practice Question: During project execution, a customer requests a…
During project execution, a customer requests a new feature that was not in the original scope. The project manager receives a change request. What is the NEXT step the project manager should take?
⚠ Common exam trap
PK0-005 often tests the sequence of change control steps, causing candidates to jump straight to the CCB or to implement the change, when the PM must first evaluate impact.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Evaluate the impact on the triple constraint.
The next step after receiving a change request is to evaluate its impact on the triple constraint (scope, schedule, cost) and other project constraints, because this analysis informs whether the change is feasible and what trade-offs are required. Only after impact assessment should the request go to the CCB for a decision.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Evaluate the impact on the triple constraint.
Why this is correct
Assessing the change's effect on scope, schedule and cost gives the CCB and sponsor the data needed to approve, reject or defer it. Without this impact analysis, no informed decision on the change request is possible, so it must precede submission or any baseline edit.
- ✗
Implement the change immediately to satisfy the customer.
Why it's wrong here
Implementing the change immediately bypasses the change control process, so scope, schedule, cost and risk impacts go unassessed and unapproved. It is tempting because it appears to satisfy the customer quickly, and would be right only for pre-authorised low-impact changes within a defined tolerance.
- ✗
Submit the change request to the change control board (CCB).
Why it's wrong here
Submitting the request to the CCB is the formal approval step, which follows documenting and assessing the change, so it is not the immediate next action. It is tempting because the CCB is the correct authority for approving scope changes once the request has been logged and impact-analysed.
- ✗
Update the project baselines.
Why it's wrong here
Updating baselines happens only after the change is approved through integrated change control, so doing it next bypasses assessment and authorisation. It is tempting because baselines must eventually reflect approved changes, but the immediate step is to analyse and document the request.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.