easyMultiple Choice
PK0-005 Practice Question: A project to deploy a new CRM system is in the…
A project to deploy a new CRM system is in the execution phase. The team frequently encounters integration issues because the development environment does not match the production environment. The project manager has not enforced change control, and team members have made undocumented changes to the development environment. What should the project manager do first?
⚠ Common exam trap
A common mix-up: candidates choose Option B (halt all development) because it seems decisive, but the PMI and CompTIA PK0-005 emphasize first addressing the process failure (change control) before taking disruptive actions, as halting without assessment wastes time and does not resolve the underlying issue.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement a formal change control process and assess the impact of previous undocumented changes.
The immediate priority is to establish a formal change control process to prevent further undocumented changes, which are the root cause of the environment drift. The project manager must then assess the impact of previous undocumented changes to understand what modifications were made, how they affect integration, and what steps are needed to align the development and production environments. This approach addresses the process failure first, enabling controlled remediation rather than continuing with a broken process or halting work without a plan.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Continue development and document issues for post-implementation review.
Why it's wrong here
Deferring issues to a post-implementation review allows undocumented changes and environment drift to compound throughout execution. Documentation suits retrospective learning, but the stem demands immediate corrective action to restore change control and align environments before further integration failures accumulate.
- ✗
Immediately halt all development until environments are aligned.
Why it's wrong here
Halting all development is a disproportionate escalation that stops delivery before the root cause is confirmed. It would suit a safety-critical defect, but here the immediate need is to assess and control undocumented changes, restoring change control discipline before deciding whether a pause is warranted.
- ✓
Implement a formal change control process and assess the impact of previous undocumented changes.
Why this is correct
Undocumented development changes caused the environment drift, so the project manager must first establish formal change control and assess the impact of those prior changes. This addresses the root cause before any remediation, satisfying the stem's requirement to act first during execution.
- ✗
Reassign developers to fix integration issues without changing the process.
Why it's wrong here
Reassigning developers treats the symptom while leaving the absent change control and environment drift intact, so integration issues recur. Reassignment suits a skills gap, but the stem's root cause is undocumented changes, which requires reinstating change control and reconciling environments first.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.