PK0-005 Project Management Concepts Practice Question
A project manager is preparing a stakeholder engagement assessment for a hospital records migration. The sponsor has been supportive but has recently become distracted by another initiative, and the radiology department head actively opposes the new workflow. The project manager wants to move each stakeholder toward the engagement level needed for success. Which TWO actions are MOST appropriate? (Choose two.)
⚠ Common exam trap
The trap here is reaching for escalation or broader communication when the engagement gap calls for direct, tailored two-way interaction with each specific stakeholder.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Meet with the sponsor individually to reconfirm commitment and clarify the decisions still needed from that role.
The engagement assessment identifies the gap between each stakeholder's current and desired engagement level, and corrective action is tailored to the individual. Re-engaging a drifting sponsor through direct dialogue and working through a resistant department head's objections both target the specific gap. Escalating immediately, deleting the stakeholder, or broadcasting more newsletters does not change either stakeholder's underlying position.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Meet with the sponsor individually to reconfirm commitment and clarify the decisions still needed from that role.
Why this is correct
The sponsor is currently supportive but distracted, and the engagement assessment compares current engagement with the desired level. A focused conversation re-establishes the partnership, surfaces the specific decisions the project needs, and moves the sponsor back toward leading, which is the appropriate corrective action for a stakeholder whose support is drifting.
- ✗
Escalate the radiology department head's resistance to the sponsor and request that the sponsor direct compliance.
Why it's wrong here
Escalation may eventually be necessary, but as an opening move it converts a resolvable concern into a positional conflict and can harden resistance. The engagement assessment is meant to guide tailored communication and engagement, not to outsource the relationship to the sponsor before the project manager has attempted direct dialogue with the stakeholder.
- ✗
Increase the frequency of the project newsletter so that all stakeholders receive more status information.
Why it's wrong here
A blanket newsletter raises general awareness but does nothing to address the sponsor's drift or the department head's specific objection. Engagement levels are moved through targeted, two-way interaction matched to each stakeholder's concerns, and mass communication alone rarely shifts a resistant stakeholder toward supportive or a distracted sponsor toward leading.
- ✓
Schedule a working session with the radiology department head to surface objections and negotiate adjustments to the workflow.
Why this is correct
A stakeholder who is actively opposed sits at the resistant level, and the goal is usually to move that person toward neutral or supportive. Direct engagement to understand the root of the objection and to explore legitimate adjustments is the standard technique, because resistance driven by unaddressed workflow concerns rarely diminishes without dialogue.
- ✗
Remove the radiology department head from the stakeholder register until the resistance subsides.
Why it's wrong here
The stakeholder register records everyone affected by or able to affect the project, and removing a resistant department head does not remove that person's influence over adoption. Deleting the entry hides a real risk, distorts the engagement assessment, and leaves a powerful opponent unmanaged at the moment when engagement matters most.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
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