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PK0-005 Practice Question: A project manager is leading a team for a new…
A project manager is leading a team for a new product launch. The team members are from different departments and have conflicting priorities. The project is still in the planning phase. Which of the following is the BEST course of action for the project manager?
⚠ Common exam trap
CompTIA often tests the distinction between proactive conflict resolution (team-building) and reactive escalation or documentation changes, trapping candidates who confuse stakeholder analysis with team alignment activities.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a team-building session to align goals.
The project is in the planning phase and the core issue is conflicting priorities among cross-functional team members. Facilitating a team-building session directly addresses misalignment by fostering collaboration and establishing shared goals, which is a proactive leadership technique before formal planning decisions are locked in. This approach aligns with the PMBOK Guide's emphasis on team development and conflict resolution during the early stages of a project.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Escalate the issue to the project sponsor.
Why it's wrong here
Escalation is premature; the project manager should first try to resolve internally.
- ✗
Update the project charter to reflect team roles.
Why it's wrong here
The project charter is an early document; updating it does not address conflicting priorities directly.
- ✓
Facilitate a team-building session to align goals.
Why this is correct
Team-building aligns goals and reduces conflict during planning.
- ✗
Conduct a stakeholder analysis to identify influence and interests.
Why it's wrong here
Stakeholder analysis is for external stakeholders, not internal team conflicts.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.