A user reports that a spreadsheet application crashes every time they try to open a specific file. The file was created in a newer version of the software. What is the most likely cause?
Trap 1: The computer does not have enough RAM.
Insufficient RAM would likely cause general slowdowns, not a crash with a single specific file.
Trap 2: The file is corrupted.
A corrupted file usually results in an error message or fails to open, not a consistent crash.
Trap 3: The user does not have permission to access the file.
Permission issues cause access denied errors, not application crashes.
- A
The computer does not have enough RAM.
Why wrong: Insufficient RAM would likely cause general slowdowns, not a crash with a single specific file.
- B
The file was saved in a format incompatible with the installed version.
Newer file formats may cause crashes in older versions due to unsupported features.
- C
The file is corrupted.
Why wrong: A corrupted file usually results in an error message or fails to open, not a consistent crash.
- D
The user does not have permission to access the file.
Why wrong: Permission issues cause access denied errors, not application crashes.