hardMultiple Choice
FC0-U71 Practice Question: An IT support specialist for a mid-sized company
You are an IT support specialist for a mid-sized company. A user in the accounting department, Jane, reports that her accounting software (QuickBooks 2021) crashes every time she tries to export a report to PDF. The crash occurs immediately after clicking 'Export to PDF' and displays the error: 'The application has stopped working.' Jane's workstation runs Windows 10 Pro with 8GB RAM and an SSD. She has sufficient disk space. Other users in the same department using the same software version do not experience this issue. Jane recently installed a free PDF printer driver for personal use. What is the most likely cause and the best course of action?
⚠ Common exam trap
Test-takers frequently assume the crash is due to QuickBooks corruption or a system-wide issue, rather than recognizing that a recent user-installed driver is the most probable cause given the isolated nature of the problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Remove the recently installed PDF printer driver and test the export again.
The most likely cause is the recently installed free PDF printer driver, which conflicts with QuickBooks' PDF export functionality. QuickBooks relies on its own PDF generation engine or system PDF printers, and a third-party PDF driver can intercept or corrupt the export process, causing the crash. Removing the driver and testing is the best first step because it isolates the change without affecting other software or system files.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Remove the recently installed PDF printer driver and test the export again.
Why this is correct
A third-party PDF printer driver installed alongside QuickBooks commonly conflicts with its export routine, crashing the application. Since other users are unaffected, the fault is local. Removing the driver isolates the conflict and confirms the cause.
- ✗
Reinstall QuickBooks 2021 using the original installation media.
Why it's wrong here
Reinstalling QuickBooks replaces the application, yet the crash began after a third-party PDF printer driver was installed, so the fault lies in the print subsystem, not QuickBooks binaries. Reinstallation is warranted when application files are corrupted or an upgrade fails, which is not the case here.
- ✗
Reinstall Windows 10 because the operating system is corrupted.
Why it's wrong here
Reinstalling Windows 10 is disproportionate; the operating system is functioning, and only PDF export fails. The trigger is the recently installed PDF printer driver, so removing that driver resolves the fault. An OS reinstall suits widespread corruption or malware affecting many applications, not a single-driver conflict.
- ✗
Update all printer drivers to the latest versions.
Why it's wrong here
Updating every printer driver broadens the change beyond the fault and may introduce new incompatibilities. The crash follows installation of one specific free PDF printer driver, which should be removed or rolled back. Updating drivers is right when an existing driver is outdated or incompatible with the current OS build.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.