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FC0-U71 Experiencing frequent application crashes Practice Question
A company is experiencing frequent application crashes. Which TWO troubleshooting steps should be performed first? (Choose TWO.)
⚠ Common exam trap
CompTIA often tests the principle of 'least invasive first'—candidates mistakenly choose reinstallation or hardware replacement because they assume corruption or failure, but the correct first steps are always to gather diagnostic data (logs) and apply known fixes (updates) before escalating to destructive actions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the application event logs for error messages.
Checking the application event logs (Option A) is a critical first step because these logs record specific error codes, timestamps, and stack traces that directly indicate why the application is crashing. This diagnostic data allows you to identify the root cause—such as a missing dependency, memory leak, or permission issue—without making unnecessary changes. Updating the application (Option B) is also a priority because crashes are often caused by known bugs that have been patched in newer versions; applying the latest update can resolve the issue quickly without further troubleshooting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the application event logs for error messages.
Why this is correct
Event logs provide clues about the cause of crashes.
- ✓
Update the application to the latest version.
Why this is correct
Updates often fix known bugs that cause crashes.
- ✗
Reformat the hard drive and reinstall the operating system.
Why it's wrong here
Reformatting is extreme and should be done only if other steps fail.
- ✗
Reinstall the application.
Why it's wrong here
Reinstallation is a later step if logs and updates don't resolve the issue.
- ✗
Replace the hard drive.
Why it's wrong here
Hardware replacement is a last resort; crashes are often software-related.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.