hardMultiple SelectObjective-mapped
FC0-U71 Practice Question: A small business needs to manage customer…
A small business needs to manage customer contacts, sales leads, and communication history. Which THREE types of software could be used? (Choose THREE.)
⚠ Common exam trap
Many exam-takers confuse general-purpose tools like spreadsheets or databases with specialized CRM software, not realizing that while spreadsheets can store data, they lack the automated workflow and relationship tracking features of a dedicated CRM.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer relationship management (CRM) software.
Customer relationship management (CRM) software is specifically designed to manage customer contacts, sales leads, and communication history. It centralizes customer data, tracks interactions, and automates sales workflows, making it the ideal choice for this business need.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Accounting software.
Why it's wrong here
Accounting software tracks financial transactions, not customer relationships.
- ✗
Word processing software.
Why it's wrong here
Word processors are for creating documents, not managing data.
- ✓
Customer relationship management (CRM) software.
Why this is correct
CRM is specifically designed for managing customer interactions and sales.
- ✓
Database software.
Why this is correct
Databases can store and query customer information.
- ✓
Spreadsheet software.
Why this is correct
Spreadsheets can be used for simple contact management.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.