A company currently uses the AWS Basic Support plan. The CTO wants to access the complete set of AWS Trusted Advisor checks, including those related to cost optimization and performance. Additionally, the CTO requires a guaranteed response time of less than 15 minutes for critical business-impairing issues. Which AWS Support plan should the company choose to meet all of these requirements?
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
Why this answer
The AWS Enterprise Support plan is the only plan that provides access to the complete set of AWS Trusted Advisor checks, including cost optimization and performance checks, along with a guaranteed response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 15-minute response time for critical issues but only includes core Trusted Advisor checks, not the full set. The Developer Support plan lacks both the full Trusted Advisor checks and the critical response time guarantee.
Exam trap
The trap here is that candidates often assume AWS Business Support includes the complete Trusted Advisor checks because it offers a 15-minute critical response time, but the full check set is exclusive to Enterprise Support.
How to eliminate wrong answers
Option A is wrong because AWS Business Support provides a 15-minute response time for critical issues but only includes core Trusted Advisor checks (service limits, security groups, and IAM use), not the complete set covering cost optimization and performance. Option B is wrong because AWS Developer Support does not include a guaranteed response time of less than 15 minutes for critical issues (its fastest response is <1 hour for general guidance) and only provides core Trusted Advisor checks, not the full set.