- A
Basic Support
Why wrong: The Basic Support plan provides only account and billing support, no technical support, no defined response times for production issues, and no TAM. It does not meet the requirement for 15-minute response or proactive architectural guidance.
- B
Developer Support
Why wrong: The Developer Support plan offers technical support via email during business hours only, with response times up to 24 hours. It does not provide a TAM or the 15-minute response time needed for critical workloads.
- C
Business Support
Why wrong: The Business Support plan includes 24/7 support by phone and chat, with a 1-hour response time for production system down issues. However, it does not offer a 15-minute response time for business-critical failures, nor does it include a dedicated TAM. It is less expensive than Enterprise but does not meet the specific requirements.
- D
Enterprise Support
The Enterprise Support plan is designed for customers running business-critical workloads. It offers a 15-minute response time for critical system down issues, a dedicated Technical Account Manager (TAM) who provides proactive architectural guidance, and access to a Concierge Support Team. This plan meets all stated requirements.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
The Basic Support plan provides only account and billing support, no technical support, no defined response times for production issues, and no TAM. It does not meet the requirement for 15-minute response or proactive architectural guidance.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan offers technical support via email during business hours only, with response times up to 24 hours. It does not provide a TAM or the 15-minute response time needed for critical workloads.
- ✗
Business Support
Why it's wrong here
The Business Support plan includes 24/7 support by phone and chat, with a 1-hour response time for production system down issues. However, it does not offer a 15-minute response time for business-critical failures, nor does it include a dedicated TAM. It is less expensive than Enterprise but does not meet the specific requirements.
- ✓
Enterprise Support
Why this is correct
The Enterprise Support plan is designed for customers running business-critical workloads. It offers a 15-minute response time for critical system down issues, a dedicated Technical Account Manager (TAM) who provides proactive architectural guidance, and access to a Concierge Support Team. This plan meets all stated requirements.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Business Support plan's 1-hour response time for production system down with the Enterprise plan's 15-minute response time, and overlook that only Enterprise includes a dedicated TAM.
Detailed technical explanation
How to think about this question
The Enterprise Support plan offers a 15-minute response time for business-critical workloads under the 'production system down' severity level, which is the fastest response time available across all support plans. The dedicated TAM is a key differentiator, providing proactive architectural guidance, operational reviews, and access to AWS Trusted Advisor and Infrastructure Event Management. This plan is designed for organizations that require high-touch, proactive support for mission-critical workloads.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise Support — The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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