Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Basic Support
The Basic Support plan provides only account and billing support, no technical support, no defined response times for production issues, and no TAM. It does not meet the requirement for 15-minute response or proactive architectural guidance.
B
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Developer Support
The Developer Support plan offers technical support via email during business hours only, with response times up to 24 hours. It does not provide a TAM or the 15-minute response time needed for critical workloads.
C
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Business Support
The Business Support plan includes 24/7 support by phone and chat, with a 1-hour response time for production system down issues. However, it does not offer a 15-minute response time for business-critical failures, nor does it include a dedicated TAM. It is less expensive than Enterprise but does not meet the specific requirements.
D
Best answer
Enterprise Support
The Enterprise Support plan is designed for customers running business-critical workloads. It offers a 15-minute response time for critical system down issues, a dedicated Technical Account Manager (TAM) who provides proactive architectural guidance, and access to a Concierge Support Team. This plan meets all stated requirements.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer needs to launch a test server for a new application prototype. The developer logs into the AWS Management Console, selects an Amazon EC2 instance type, configures the security group, and starts the instance. The instance is running within two minutes, and the developer did not need to submit a formal request to the company's IT procurement team or wait for approval from a cloud administrator. Which essential characteristic of cloud computing does this scenario best demonstrate?
Question 2
A solutions architect is planning a new web application on AWS. The workload will include 3 Amazon EC2 instances (t3.medium) running 24/7, an Application Load Balancer, and an Amazon RDS for MySQL db.t3.small database. The architect needs to estimate the monthly cost for the first year, considering different purchasing options (On-Demand, 1-year All Upfront Reserved Instance, and Compute Savings Plan). Which AWS tool should the architect use to create this estimate?
Question 3
A company's development team frequently needs temporary test environments. A developer can log into the AWS Management Console, select an Amazon EC2 instance type, configure storage, and launch the instance within minutes without any interaction with the IT infrastructure team. This capability is an example of which essential characteristic of cloud computing?
Question 4
A company's finance team needs to analyze AWS spending in detail. They require a report that includes hourly cost data for each AWS service, each individual resource (e.g., a specific EC2 instance), and any cost allocation tags applied. The team plans to export this data to an Amazon S3 bucket and then import it into a custom business intelligence (BI) analytics dashboard. Which AWS tool should the finance team use to generate this level of detailed cost data?
Question 5
A company uses AWS for its development environment. The finance team wants to set a monthly budget of $10,000. They want to receive an email notification when the actual costs reach 80% of the budget ($8,000) and again when costs exceed the budget. The team needs a managed AWS service that can automatically send these alerts without requiring custom code or third-party tools. Which AWS service should the team use?
Question 6
A company uses AWS Organizations to manage multiple accounts. The security team needs to enforce a policy that restricts SSH access (port 22) from the internet (0.0.0.0/0) in all VPCs across all accounts. The team wants to centrally define the allowed rules and automatically apply them to newly created VPCs and security groups, while also automatically remediating any existing non-compliant security groups. Which AWS service should the team use?
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Enterprise Support — AWS Support plans offer different levels of technical support, response times, and features. The Enterprise Support plan provides a 15-minute response time for business-critical workloads, a dedicated Technical Account Manager (TAM) for proactive guidance, and a Concierge Support Team. The Basic and Developer plans lack these features, and the Business plan does not include a TAM or the fastest response time for critical issues.
What should I do if I get this CLF-C02 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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