CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
⚠ Common exam trap
Test-takers frequently confuse the Business Support plan's 1-hour response time for production system down with the Enterprise plan's 15-minute response time, and overlook that only Enterprise includes a dedicated TAM.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
The Basic Support plan provides only account and billing support, no technical support, no defined response times for production issues, and no TAM. It does not meet the requirement for 15-minute response or proactive architectural guidance.
When this WOULD be correct
A company that needs only account and billing support, with no requirement for technical support or architectural guidance, and is not running production workloads on AWS would choose Basic Support.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan offers technical support via email during business hours only, with response times up to 24 hours. It does not provide a TAM or the 15-minute response time needed for critical workloads.
When this WOULD be correct
A company needs technical support for development and testing environments, with a response time of 4 hours for system impaired issues, and does not require a TAM or production-level support.
- ✗
Business Support
Why it's wrong here
The Business Support plan includes 24/7 support by phone and chat, with a 1-hour response time for production system down issues. However, it does not offer a 15-minute response time for business-critical failures, nor does it include a dedicated TAM. It is less expensive than Enterprise but does not meet the specific requirements.
When this WOULD be correct
A company needs 1-hour response time for critical workloads, access to AWS Support API, and guidance on best practices but does not require a dedicated TAM or 15-minute response.
- ✓
Enterprise Support
Why this is correct
The Enterprise Support plan is designed for customers running business-critical workloads. It offers a 15-minute response time for critical system down issues, a dedicated Technical Account Manager (TAM) who provides proactive architectural guidance, and access to a Concierge Support Team. This plan meets all stated requirements.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓Enterprise SupportCorrect answer▾
Why this is correct
The Enterprise Support plan is designed for customers running business-critical workloads. It offers a 15-minute response time for critical system down issues, a dedicated Technical Account Manager (TAM) who provides proactive architectural guidance, and access to a Concierge Support Team. This plan meets all stated requirements.
✗Basic SupportWrong answer — click to see why▾
Why this is wrong here
Basic Support does not provide a 15-minute response time for business-critical workloads or a dedicated Technical Account Manager (TAM). It only offers basic account and billing support with no SLA for production issues.
★ When this WOULD be the correct answer
A company that needs only account and billing support, with no requirement for technical support or architectural guidance, and is not running production workloads on AWS would choose Basic Support.
Why candidates choose this
Candidates may mistakenly think Basic Support includes some level of technical support or that the free tier covers critical workload needs, not realizing it lacks SLAs and TAM services.
✗Developer SupportWrong answer — click to see why▾
Why this is wrong here
Developer Support does not include a dedicated Technical Account Manager (TAM) or a 15-minute response time for business-critical workloads; its fastest response time is 4 hours for system impaired issues.
★ When this WOULD be the correct answer
A company needs technical support for development and testing environments, with a response time of 4 hours for system impaired issues, and does not require a TAM or production-level support.
Why candidates choose this
Candidates may confuse Developer Support with higher-tier plans, assuming it provides faster response times or TAM access, but it is designed for early-stage development, not production or business-critical workloads.
✗Business SupportWrong answer — click to see why▾
Why this is wrong here
Business Support provides 1-hour response time for critical system failures, not the required 15-minute response, and does not include a dedicated Technical Account Manager (TAM).
★ When this WOULD be the correct answer
A company needs 1-hour response time for critical workloads, access to AWS Support API, and guidance on best practices but does not require a dedicated TAM or 15-minute response.
Why candidates choose this
Candidates may confuse Business Support with Enterprise Support because both offer technical support and best practice guidance, overlooking the specific 15-minute response and dedicated TAM requirements.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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