CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a production web application on Amazon EC2 and Amazon RDS instances. The company's IT team needs technical support from AWS engineers with a guaranteed response time of less than one hour for issues where production systems are impaired. Additionally, the team wants to receive cost optimization recommendations through AWS Trusted Advisor. Which AWS Support plan should the company choose?
⚠ Common exam trap
Test-takers frequently confuse the response time tiers between Developer (12 hours for impaired systems) and Business (1 hour for impaired systems), or assume that Enterprise Support is required for any production workload, when Business Support fully satisfies the given requirements at a lower cost.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Business Support
AWS Business Support provides a response time of less than one hour for production system impaired cases (severity level 'high') and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. This plan meets both the guaranteed response time and the cost optimization requirements specified in the question.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support is the free plan automatically included with every AWS account, but it does not include technical support from AWS engineers—you only get access to documentation, whitepapers, and community forums. Its Trusted Advisor coverage is limited to a small subset of core checks (such as service quotas and security groups) rather than the full set of best-practice checks that include cost optimization recommendations. For a production web application needing rapid assistance and detailed cost guidance, Basic Support offers no response-time guarantee for system issues and therefore does not meet the stated requirements.
When this WOULD be correct
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support from AWS engineers or Trusted Advisor recommendations, would choose AWS Basic Support.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support provides technical support but with a response time of up to 12 hours for impaired production systems, which does not meet the requirement of less than one hour. Full Trusted Advisor checks are not included.
When this WOULD be correct
A company needs technical support from AWS engineers with a response time of less than one hour for impaired production systems, but does not require cost optimization recommendations from Trusted Advisor. In that case, Developer Support would be sufficient.
- ✓
AWS Business Support
Why this is correct
AWS Business Support offers a response time of less than one hour for production system impaired cases and includes full access to AWS Trusted Advisor best practice checks, including cost optimization recommendations. This meets all stated requirements.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support provides a response time of less than 15 minutes for impaired systems and includes Trusted Advisor checks, but it is significantly more expensive and includes a Technical Account Manager (TAM) and other premium features. Since Business Support already meets the requirements at a lower cost, Enterprise Support is not the most appropriate choice.
When this WOULD be correct
If the company required a response time of 15 minutes or less for critical production issues, or needed access to a Technical Account Manager (TAM) and proactive guidance, then AWS Enterprise Support would be the correct choice.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Business SupportCorrect answer▾
Why this is correct
AWS Business Support offers a response time of less than one hour for production system impaired cases and includes full access to AWS Trusted Advisor best practice checks, including cost optimization recommendations. This meets all stated requirements.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide technical support from AWS engineers with a guaranteed response time, nor does it include cost optimization recommendations from AWS Trusted Advisor. It only offers account and billing support.
★ When this WOULD be the correct answer
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support from AWS engineers or Trusted Advisor recommendations, would choose AWS Basic Support.
Why candidates choose this
Candidates may assume Basic Support includes some level of technical support or Trusted Advisor checks, or they may underestimate the support requirements for a production workload.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support provides a response time of less than one hour only for impaired production systems, but it does not include cost optimization recommendations through AWS Trusted Advisor. The question requires both features, which are available in Business Support.
★ When this WOULD be the correct answer
A company needs technical support from AWS engineers with a response time of less than one hour for impaired production systems, but does not require cost optimization recommendations from Trusted Advisor. In that case, Developer Support would be sufficient.
Why candidates choose this
Candidates may see that Developer Support offers a 1-hour response for impaired production systems and assume it includes all Trusted Advisor features, not realizing that cost optimization checks are only available in Business and Enterprise plans.
✗AWS Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
AWS Enterprise Support includes a 15-minute response time for critical production issues, which exceeds the required less-than-one-hour response time, but it is more expensive and provides additional features not needed here. The question specifies a guaranteed response time of less than one hour, which is met by Business Support, making Enterprise Support overkill and not the most cost-effective choice.
★ When this WOULD be the correct answer
If the company required a response time of 15 minutes or less for critical production issues, or needed access to a Technical Account Manager (TAM) and proactive guidance, then AWS Enterprise Support would be the correct choice.
Why candidates choose this
Candidates may think that Enterprise Support is always the best option for production systems, or they may confuse the response time requirements, assuming that only Enterprise Support can provide a response time under one hour.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.