CLF-C02 Billing, Pricing, and Support Practice Question
Which AWS support plan provides access to a Technical Account Manager (TAM) and proactive guidance for workload optimization?
⚠ Common exam trap
Watch out — candidates often confuse the Business Support plan's access to Cloud Support Engineers with the dedicated TAM and proactive guidance that only the Enterprise Support plan provides.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support
The Enterprise Support plan is the only AWS support plan that includes a designated Technical Account Manager (TAM) who provides proactive guidance, including architectural reviews and workload optimization recommendations. This plan is designed for large-scale enterprises that require personalized, ongoing support to align AWS services with business outcomes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer Support
Why it's wrong here
Developer Support is designed for early development and testing phases, offering business-hours email access to cloud support engineers and best-effort response times. It does not include a dedicated Technical Account Manager (TAM) or 24/7 support, and provides only general architectural guidance rather than proactive workload optimization. Because the scenario likely requires a TAM and proactive guidance, Developer Support is insufficient.
- ✗
Business Support
Why it's wrong here
Business Support provides 24/7 access to cloud support engineers, all AWS Trusted Advisor checks, and faster response times for production workloads, but it does not assign a dedicated Technical Account Manager (TAM). While it offers context-based architectural guidance, it is typically reactive to issues rather than proactively driving continuous workload optimization. The absence of a dedicated TAM makes Business Support incorrect for this requirement.
- ✓
Enterprise Support
Why this is correct
Enterprise Support is the highest tier of AWS Support and includes a dedicated Technical Account Manager (TAM) who acts as a proactive technical point of contact. The TAM provides personalized guidance, architectural reviews, and continuous optimization of workloads, along with access to the Concierge team for billing and account assistance. This plan is specifically designed for large-scale, mission-critical deployments that need proactive support and deep technical engagement.
- ✗
Basic Support
Why it's wrong here
Basic Support is the free tier that comes with every AWS account, providing only account and billing assistance, documentation, and community forums. It does not include access to cloud support engineers, a Technical Account Manager (TAM), or any proactive technical guidance or visibility into workload health. Since the requirement involves a TAM and proactive optimization, Basic Support clearly does not meet the criteria.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.