Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A small company operates a single AWS account and currently uses the Basic Support plan. The company's administrator needs to be able to contact AWS Support by phone for urgent billing and account issues. Additionally, the administrator wants to request service limit increases through the AWS Support console. The company wants to minimize costs while meeting these requirements. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
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AWS Basic Support
AWS Basic Support provides access to billing and account support case channels, but it does not include phone support. The administrator specifically needs phone support for urgent issues, so Basic Support does not meet the requirements.
B
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AWS Developer Support
AWS Developer Support offers email-based support only. It does not include phone support for billing and account issues. Therefore, it does not meet the administrator's need for phone support.
C
Best answer
AWS Business Support
AWS Business Support provides 24/7 phone support for billing and account issues, as well as the ability to open support cases for service limit increases. It is the most cost-effective plan that fully meets the company's requirements.
D
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AWS Enterprise Support
AWS Enterprise Support includes phone support and service limit increase capabilities, but it also provides premium features such as a Technical Account Manager (TAM) and Infrastructure Event Management. This plan is significantly more expensive than required for these basic needs, making it a cost-inefficient choice.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer needs to launch a test server for a new application prototype. The developer logs into the AWS Management Console, selects an Amazon EC2 instance type, configures the security group, and starts the instance. The instance is running within two minutes, and the developer did not need to submit a formal request to the company's IT procurement team or wait for approval from a cloud administrator. Which essential characteristic of cloud computing does this scenario best demonstrate?
Question 2
A solutions architect is planning a new web application on AWS. The workload will include 3 Amazon EC2 instances (t3.medium) running 24/7, an Application Load Balancer, and an Amazon RDS for MySQL db.t3.small database. The architect needs to estimate the monthly cost for the first year, considering different purchasing options (On-Demand, 1-year All Upfront Reserved Instance, and Compute Savings Plan). Which AWS tool should the architect use to create this estimate?
Question 3
A company's development team frequently needs temporary test environments. A developer can log into the AWS Management Console, select an Amazon EC2 instance type, configure storage, and launch the instance within minutes without any interaction with the IT infrastructure team. This capability is an example of which essential characteristic of cloud computing?
Question 4
A company's finance team needs to analyze AWS spending in detail. They require a report that includes hourly cost data for each AWS service, each individual resource (e.g., a specific EC2 instance), and any cost allocation tags applied. The team plans to export this data to an Amazon S3 bucket and then import it into a custom business intelligence (BI) analytics dashboard. Which AWS tool should the finance team use to generate this level of detailed cost data?
Question 5
A company uses AWS for its development environment. The finance team wants to set a monthly budget of $10,000. They want to receive an email notification when the actual costs reach 80% of the budget ($8,000) and again when costs exceed the budget. The team needs a managed AWS service that can automatically send these alerts without requiring custom code or third-party tools. Which AWS service should the team use?
Question 6
A company uses AWS Organizations to manage multiple accounts. The security team needs to enforce a policy that restricts SSH access (port 22) from the internet (0.0.0.0/0) in all VPCs across all accounts. The team wants to centrally define the allowed rules and automatically apply them to newly created VPCs and security groups, while also automatically remediating any existing non-compliant security groups. Which AWS service should the team use?
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: AWS Business Support — The Business Support plan provides phone support for billing and account issues at any time, and also allows customers to open support cases for service limit increases. The Basic Support plan does not include phone support. The Developer Support plan only provides email support and does not include phone. The Enterprise Support plan is more expensive and includes features like a Technical Account Manager (TAM) and Infrastructure Event Management, which are not required here. Therefore, Business Support is the most cost-effective option that satisfies all stated needs.
What should I do if I get this CLF-C02 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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