- A
AWS Basic Support
Why wrong: AWS Basic Support provides access to billing and account support case channels, but it does not include phone support. The administrator specifically needs phone support for urgent issues, so Basic Support does not meet the requirements.
- B
AWS Developer Support
Why wrong: AWS Developer Support offers email-based support only. It does not include phone support for billing and account issues. Therefore, it does not meet the administrator's need for phone support.
- C
AWS Business Support
AWS Business Support provides 24/7 phone support for billing and account issues, as well as the ability to open support cases for service limit increases. It is the most cost-effective plan that fully meets the company's requirements.
- D
AWS Enterprise Support
Why wrong: AWS Enterprise Support includes phone support and service limit increase capabilities, but it also provides premium features such as a Technical Account Manager (TAM) and Infrastructure Event Management. This plan is significantly more expensive than required for these basic needs, making it a cost-inefficient choice.
Quick Answer
The answer is the AWS Business Support plan. This is the correct choice because it is the lowest-tier plan that includes phone support for billing and service limit increases, directly meeting the administrator’s need to contact AWS Support by phone for urgent billing and account issues while also allowing service limit increase requests through the AWS Support console. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your understanding of the support plan tiers and their specific features, particularly the distinction that Basic Support offers no phone access and Developer Support only provides email-based technical support, not billing phone support. A common trap is assuming Developer Support includes phone support, but it does not; Enterprise Support is overkill for a small company minimizing costs. Memory tip: think “Business for Billing by phone”—the B in Business matches the B in Billing, reminding you it’s the first plan to unlock phone support for account and billing issues.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A small company operates a single AWS account and currently uses the Basic Support plan. The company's administrator needs to be able to contact AWS Support by phone for urgent billing and account issues. Additionally, the administrator wants to request service limit increases through the AWS Support console. The company wants to minimize costs while meeting these requirements. Which AWS Support plan should the company choose?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"minimum / minimize"Why it matters: Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support is the correct choice because it is the lowest-tier plan that provides phone support for urgent billing and account issues, along with the ability to request service limit increases through the AWS Support console. Basic Support does not offer phone support, and Developer Support only provides email-based support for technical issues, not phone support for billing and account matters. Enterprise Support, while offering these features, is significantly more expensive and not necessary for a small company seeking to minimize costs.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support provides access to billing and account support case channels, but it does not include phone support. The administrator specifically needs phone support for urgent issues, so Basic Support does not meet the requirements.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers email-based support only. It does not include phone support for billing and account issues. Therefore, it does not meet the administrator's need for phone support.
- ✓
AWS Business Support
Why this is correct
AWS Business Support provides 24/7 phone support for billing and account issues, as well as the ability to open support cases for service limit increases. It is the most cost-effective plan that fully meets the company's requirements.
Clue confirmation
The clue word "minimum / minimize" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support includes phone support and service limit increase capabilities, but it also provides premium features such as a Technical Account Manager (TAM) and Infrastructure Event Management. This plan is significantly more expensive than required for these basic needs, making it a cost-inefficient choice.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume Basic Support includes phone support for billing issues because it is the default plan, or they mistakenly think Developer Support provides phone access, when in fact phone support is only available starting from the Business Support plan.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered based on response times and access methods: Basic Support provides only documentation and community forums, Developer Support adds email support with a 12-hour response time for impaired systems, Business Support introduces phone support with a 1-hour response for urgent issues and full access to the Support API for service limit increases, while Enterprise Support includes a TAM and 15-minute response for critical workloads. The service limit increase feature is tied to the Support API, which is only available with Business and Enterprise plans, allowing automated requests through the console or CLI. In a real-world scenario, a small company with occasional billing emergencies would benefit from Business Support's phone access without the overhead of Enterprise's dedicated resources.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support is the correct choice because it is the lowest-tier plan that provides phone support for urgent billing and account issues, along with the ability to request service limit increases through the AWS Support console. Basic Support does not offer phone support, and Developer Support only provides email-based support for technical issues, not phone support for billing and account matters. Enterprise Support, while offering these features, is significantly more expensive and not necessary for a small company seeking to minimize costs.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "minimum / minimize". Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
1 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A startup has a development AWS account and wants the minimum paid AWS Support plan that provides email-based technical support from AWS staff. They do not need 24/7 phone access. Which is the minimum support plan that provides access to AWS technical support engineers?
easy- A.Basic Support
- ✓ B.Developer Support
- C.Business Support
- D.Enterprise Support
Why B: The Developer Support plan is the minimum AWS Support plan that provides access to AWS technical support engineers via email during business hours. Basic Support offers no technical support from AWS staff, only account and billing assistance. Business and Enterprise Support include 24/7 phone and chat support, which exceeds the stated requirement for email-only access.
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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